Services A-Z (251)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

AD Lockout

File Storage & Servers

Administrative Banner Access Request

Administrative Applications / Banner / Administrative Banner

AiM Server / Software Upgrade

Administrative Applications / AiM

AiM User Roles / Modify

Administrative Applications / AiM

AiM User Setup or Deactivation

Administrative Applications / AiM

AiMCAD Setup / Issues

Administrative Applications / AiM

AMOS

Software / Statistical Software

Autodesk

Software / Other Software

B

Banner Email List

Administrative Applications / Banner

Banner Workflow

Administrative Applications / Banner

Browsers & Other Software

Software / Other Software

C

Campus Announcement Request Custom Population

Email & Calendar / Mass Announcement / Custom Mass Announcement

Camtasia

Software / Snagit & Camtasia by TechSmith

Canvas Development

Instructional Technology / Canvas

Computer Labs & Printers

Housing & Residence Life

CQCS - Report an issue / Request Data Maintenance

Administrative Applications / Services Related to CQCS Applications for DAFVM

Create/Modify an eForm

Administrative Applications / eForms

Create/Modify Automated Attendant

Telephone

D

Departmental Purchases

Software / Other Software

E

ESRI - ArcGIS Pro

Software / Geospatial Software

F

Fiber Optic Maintenance

Wireless, Network, & Internet Access / Wired Network Access / Fiber

FileLocker

File Storage & Servers / File Access and Sharing

G

Genetec Card Access Request

Integrated Security Management (Genetec)

Genetec Project Request

Integrated Security Management (Genetec)

Genetec Service Request

Integrated Security Management (Genetec)

Get the wireless Guest Password of the day

Wireless, Network, & Internet Access / Wireless Network Access

H

Hardware Requests

Computer & Printer Services / Computer & Device Support

Hexagon Geospatial - ERDAS

Software / Geospatial Software

Housing IT Fix-It Ticket

Housing & Residence Life / Housing Fix-It Requests

Housing Maintenance Fix-It Ticket

Housing & Residence Life / Housing Fix-It Requests

HRL Printer/Copier Supply Request

Housing & Residence Life

I

Integration Request or Issue

Administrative Applications / Banner

IT Project Request

Technology Project & Pre-Procurement Requests

IT Request (CVM)

College of Veterinary Medicine (CVM) / IT (CVM)

L

L3Harris Geospatial Solutions - ENVI

Software / Geospatial Software

LSHC Account Creation

Longest Student Health Center (LSHC)

LSHC Account Deactivation

Longest Student Health Center (LSHC)

LSHC Inventory

Longest Student Health Center (LSHC)

M

Maple

Software / Mathematical Software

Mathematica (Wolfram)

Software / Mathematical Software

MATLAB

Software / Mathematical Software

Microsoft Office for personally-owned computers

Software / Microsoft Office

Microsoft Office for university-owned computers

Software / Microsoft Office

Modify AiM Report / Software Maintenance

Administrative Applications / AiM

myBanner Access Request

Administrative Applications / Banner / myBanner

N

Not finding what you're looking for?

O

Other Third Party Software Systems

Administrative Applications

P

Pre-Procurement IT Review

Technology Project & Pre-Procurement Requests

R

Register for ITS Training/Workshops

Training & Workshops

Report a credit/payment card incident

Information Security

Report a Duplicate Person Entry

Administrative Applications / Banner / Administrative Banner

Report a printing issue using BullyPrint

Computer & Printer Services / Printing Support / BullyPrint (Student For-Fee Printing)

Report an Information Security incident

Information Security

Report an issue with a computer/device

Computer & Printer Services / Computer & Device Support

Report an issue with a content digital sign

Administrative Applications / Digital Signage

Report an issue with a data port

Wireless, Network, & Internet Access / Wired Network Access / Data Port

Report an issue with a phone line

Telephone

Report an issue with a scheduling panel

Administrative Applications / Digital Signage

Report an issue with a Virtual Server

File Storage & Servers

Report an issue with Ad Astra

Administrative Applications / Ad Astra (Scheduling)

Report an issue with Administrative Banner

Administrative Applications / Banner / Administrative Banner

Report an issue with AiM

Administrative Applications / AiM

Report an issue with an eForm

Administrative Applications / eForms

Report an issue with an ID Card

NetID, Accounts, & Access Management / ID Cards

Report an issue with Attendance Tracking

Instructional Technology / Attendance Tracking

Report an issue with Card/Door Access

NetID, Accounts, & Access Management / Card/Door Access

Report an issue with Classroom Technology Equipment

Instructional Technology / Classroom Technology

Report an issue with Concur Travel access

Administrative Applications / Concur Travel

Report an issue with Degree Works

Administrative Applications / Banner / Degree Works

Report an issue with Information Security Training

Information Security / Information Security Training

Report an issue with installed software on a lab computer

Instructional Technology / Computer Labs

Report an issue with ITS Training Workshop registration

Training & Workshops

Report an issue with logging into a lab computer

Instructional Technology / Computer Labs

Report an issue with myBanner

Administrative Applications / Banner / myBanner

Report an issue with myState

Administrative Applications / myState

Report an issue with Phishing/SPAM

Email & Calendar / Spam/Phishing

Report an issue with printing

Computer & Printer Services / Printing Support

Report an issue with printing in a computer lab

Instructional Technology / Computer Labs

Report an issue with the Campus ID Card Upload Portal

NetID, Accounts, & Access Management / ID Cards

Report an issue with the I: Drive

File Storage & Servers / I:/J: Drive (User directories)

Report an issue with the J: Drive

File Storage & Servers / I:/J: Drive (User directories)

Report an issue with the Q: Drive

File Storage & Servers

Report an issue with Web Accessible Storage (WAS)

File Storage & Servers / File Access and Sharing

Report an issue with wired internet connectivity

Wireless, Network, & Internet Access / Wired Network Access

Report an issue with wireless (WiFi) internet connectivity

Wireless, Network, & Internet Access / Wireless Network Access

Report another issue with a lab computer

Instructional Technology / Computer Labs

Report malware on an MSU-inventoried computer

Information Security / Malware/Virus

Request a change in owner/webmaster for a website

Web Services / Departmental Website / Website Access

Request a change of ownership/webmaster for a Student Organization website

Web Services / Student Organization Website

Request a change to a Mailing List

Email & Calendar / Mailing List

Request a custom workshop

Training & Workshops

Request a Distance Education ID Card

NetID, Accounts, & Access Management / ID Cards

Request a Faculty webpage

Web Services / Departmental Website / Website Development

Request a Firewall Exception

Wireless, Network, & Internet Access

Request a Mass Email Announcement

Email & Calendar / Mass Announcement

Request a Multi-Factor Authentication replacement token

Information Security / Multi-Factor Authentication (Duo/Microsoft MFA)

Request a Multi-Factor Authentication token

Information Security / Multi-Factor Authentication (Duo/Microsoft MFA)

Request a new computer/device to be set up

Computer & Printer Services / Computer & Device Support

Request a new digital sign

Administrative Applications / Digital Signage

Request a new Mailing List

Email & Calendar / Mailing List

Request a one-time report from Banner

Administrative Applications / Banner / Administrative Banner

Request a quote for new equipment

Computer & Printer Services

Request a reset/change to a voicemail passcode

Telephone

Request a server SSL Certificate

Information Security

Request a vulnerability scan

Information Security / Vulnerability Assessment

Request access to a specific printer

Computer & Printer Services / Printing Support

Request access to a website

Web Services / Departmental Website / Website Access

Request access to a website in Siteimprove

Web Services / Web Accessibility (Siteimprove)

Request access to Genetec camera/system

NetID, Accounts, & Access Management

Request access to Information Security Training

Information Security / Information Security Training

Request access to modify departmental online directory

Web Services

Request access to the Cisco AMP console (Campus IT Administrators only)

Software / Antivirus

Request access to the Q: Drive

File Storage & Servers

Request access to Webex Assistant (Live Closed Captioning)

Instructional Technology / Webex

Request add, revoke, or modify access to Concur Travel

Administrative Applications / Concur Travel

Request Adobe Creative Suite, Adobe Acrobat, or other individual Adobe software packages installation

Computer & Printer Services / Computer & Device Support / Software Install on an MSU-Inventoried System

Request an Exchange Account Deletion

Email & Calendar / Microsoft 365 Email & Calendar

Request an External, Development, or Blueprint course via eForms

Instructional Technology / Canvas

Request an increase of storage space for a website

Web Services / Departmental Website / Website Maintenance

Request an off-campus employee ID card

NetID, Accounts, & Access Management / ID Cards

Request Apple computer encryption/decryption using FileVault

Information Security / Computer Encryption

Request assistance installing BullyPrint

Computer & Printer Services / Printing Support / BullyPrint (Student For-Fee Printing)

Request assistance with a compromised account

NetID, Accounts, & Access Management / NetID & NetPassword

Request assistance with a Mailing List

Email & Calendar / Mailing List

Request assistance with adding new Card/Door Access

NetID, Accounts, & Access Management / Card/Door Access

Request assistance with Admin By Request

Information Security

Request assistance with Adobe Creative Cloud licensing

Software / Adobe

Request Assistance with Adoption Insight Portal (AIP)

NetID, Accounts, & Access Management

Request assistance with an Appointment/Calendar

Email & Calendar / Microsoft 365 Email & Calendar

Request assistance with Attendance Tracking

Instructional Technology / Attendance Tracking

Request assistance with BullyPrint printing charges

Computer & Printer Services / Printing Support / BullyPrint (Student For-Fee Printing)

Request assistance with Canvas

Instructional Technology / Canvas

Request assistance with Cisco AnyConnect VPN

Software / Cisco AnyConnect VPN Client

Request assistance with departmental PINNACLE billing statement

Administrative Applications / ITS Billing

Request assistance with email setup on a mobile device (smartphone, tablet, etc.)

Email & Calendar / Microsoft 365 Email & Calendar

Request assistance with Employee email

Email & Calendar / Microsoft 365 Email & Calendar

Request assistance with Everbridge (MSU Maroon Alert System)

Information Security

Request assistance with getting your devices set up on wireless (WiFi)

Wireless, Network, & Internet Access / Wireless Network Access

Request assistance with Lecture capture

Instructional Technology / Classroom Technology

Request assistance with Maroon Alert

Administrative Applications / Maroon Alert

Request assistance with Microsoft Bookings

Email & Calendar / Microsoft 365 Email & Calendar

Request assistance with Microsoft Teams

Email & Calendar / Instant Messenger Services

Request assistance with MSU Antivirus

Software / Antivirus

Request assistance with MSU iPhone/iPad via mobile device management

Computer & Printer Services / Computer & Device Support

Request assistance with Multi-Factor Authentication (Duo/Microsoft MFA)

Information Security / Multi-Factor Authentication (Duo/Microsoft MFA)

Request assistance with OneDrive

File Storage & Servers

Request assistance with Sharing an Exchange Folder

Email & Calendar / Microsoft 365 Email & Calendar

Request assistance with Student email

Email & Calendar / Microsoft 365 Email & Calendar

Request assistance with teams in Microsoft Teams

Email & Calendar / Instant Messenger Services

Request assistance with the Mail app on macOS

Email & Calendar / Microsoft 365 Email & Calendar

Request assistance with Web Administration

Web Services / Student Organization Website

Request assistance with Webex

Instructional Technology / Webex

Request assistance with your MSU profile photo

Administrative Applications / Banner / myBanner

Request assistance with your NetID or MSU ID#

NetID, Accounts, & Access Management / NetID & NetPassword

Request assistance with your NetPassword

NetID, Accounts, & Access Management / NetID & NetPassword

Request Banner Data Load

Administrative Applications / Banner / Administrative Banner

Request Banner maintenance or report ran by EIS

Administrative Applications / Banner / Administrative Banner

Request BitLocker computer encryption/decryption using MBAM

Information Security / Computer Encryption

Request BitLocker/MBAM unlock

Information Security / Computer Encryption

Request Budget Access Software and Icon Installation

Computer & Printer Services / Computer & Device Support / Software Install on an MSU-Inventoried System

Request camp and conference door access

Housing & Residence Life / Residence Hall Access

Request Canvas Corner Session

Instructional Technology / Canvas

Request data be wiped from an MSU-inventoried computer

Computer & Printer Services

Request Data Port Maintenance

Wireless, Network, & Internet Access / Wired Network Access / Data Port

Request Degree Works maintenance or a report run by EIS

Administrative Applications / Banner / Degree Works

Request Departmental Main Billing Number Maintenance

Administrative Applications / ITS Billing

Request Departmental Webspace

Web Services / Departmental Website / Website Development

Request digital signage system account

Administrative Applications / Digital Signage

Request eForm Maintenance

Administrative Applications / eForms

Request evaluation/repair for a hardware issue

Computer & Printer Services / Mac/Apple Hardware Support

Request Event Setup/Assistance

Meridian Campus ITS

Request for Camp ID cards/bands

NetID, Accounts, & Access Management / ID Cards

Request for file restore for a website

Web Services

Request for Key Cards

NetID, Accounts, & Access Management / ID Cards

Request for other software installation

Computer & Printer Services / Computer & Device Support / Software Install on an MSU-Inventoried System

Request Information Security Consulting services

Information Security / Information Security Consulting

Request installation of a Card Access Reader

NetID, Accounts, & Access Management / Card/Door Access

Request Key Solutions system maintenance

Administrative Applications / Key Solutions (Research Compliance)

Request Local Administrator Rights and installation of Admin By Request

Information Security

Request maintenance be performed on a computer/device

Computer & Printer Services / Computer & Device Support

Request Microsoft Office installation

Computer & Printer Services / Computer & Device Support / Software Install on an MSU-Inventoried System

Request Modification of Banner Process/Report/Admin Page

Administrative Applications / Banner / Administrative Banner

Request Modification of myBanner Page

Administrative Applications / Banner / myBanner

Request modification of myState content

Administrative Applications / myState

Request MSU Subdomain

Web Services / Departmental Website / Website Development

Request new AiM Functionality / Report

Administrative Applications / AiM

Request new Banner functionality

Administrative Applications / Banner / Administrative Banner

Request new building network service

Wireless, Network, & Internet Access / Wired Network Access

Request new myBanner Functionality

Administrative Applications / Banner / myBanner

Request new myState functionality

Administrative Applications / myState

Request new Voicemail Service

Telephone

Request Non-MSU Domain

Web Services / Departmental Website / Website Development

Request or Revoke Access to Key Solutions

Administrative Applications / Key Solutions (Research Compliance)

Request or Revoke LinkedIn Learning Administrative Access

Instructional Technology

Request Printer Setup

Computer & Printer Services / Printing Support

Request removal from quarantine for a copyright violation

Information Security / Network Quarantine

Request Secure Remote Access account (Bomgar)

NetID, Accounts, & Access Management

Request server access

File Storage & Servers

Request software installation on a classroom lectern PC

Instructional Technology / Classroom Technology

Request to add new wireless coverage

Wireless, Network, & Internet Access / Wireless Network Access

Request to Add, Remove, Change, or Disconnect a Phone Line

Telephone

Request to add, remove, or change access to CQCS DAFVM applications

Administrative Applications / Services Related to CQCS Applications for DAFVM

Request to add/remove a user or make a change to a departmental VPN

Wireless, Network, & Internet Access / Cisco AnyConnect VPN

Request to add/remove door manager access

NetID, Accounts, & Access Management / Card/Door Access

Request to add/remove folder access for a user

File Storage & Servers / I:/J: Drive (User directories)

Request to add/remove general Door Access

Housing & Residence Life / Residence Hall Access

Request to cancel your workshop registration

Training & Workshops

Request to change the Billing Number associated with an LDS number, calling card, or conferencing account

Telephone

Request to change your outgoing (From:) email address

Email & Calendar / Microsoft 365 Email & Calendar

Request to create an Exchange Resource

Email & Calendar / Microsoft 365 Email & Calendar

Request to create an Exchange Shared Mailbox

Email & Calendar / Microsoft 365 Email & Calendar

Request to create/delete a Personal Long Distance Number (LDS)

Telephone

Request to create/delete Departmental LDS number, travel calling card, or conferencing

Telephone

Request to forward VoIP phone remotely

Telephone

Request to have a file/folder restored

File Storage & Servers / I:/J: Drive (User directories)

Request to have a printer queue cleared

Computer & Printer Services / Printing Support

Request to have I: drive/J: drive space increased

File Storage & Servers / I:/J: Drive (User directories)

Request to have your device removed from quarantine

Information Security / Network Quarantine

Request to have your Ethernet wall port enabled after quarantine

Information Security / Network Quarantine

Request to modify existing Card/Door Access

NetID, Accounts, & Access Management / Card/Door Access

Request to order new residence hall telephone service

Telephone

Request to remove a website from Siteimprove

Web Services / Web Accessibility (Siteimprove)

Request to repair existing Card Access Reader

NetID, Accounts, & Access Management / Card/Door Access

Request training on Classroom Technology Equipment

Instructional Technology / Classroom Technology

Request upgrade of existing system hardware

Computer & Printer Services / Mac/Apple Hardware Support

Request Vendor VPN Access

Wireless, Network, & Internet Access / Cisco AnyConnect VPN

Request Virtual Server Maintenance

File Storage & Servers

Request Website Development

Web Services / Departmental Website / Website Development

Request website maintenance

Web Services / Departmental Website / Website Maintenance

Request wireless access for an event

Wireless, Network, & Internet Access / Wireless Network Access

Request/modify a hostname (DNS)

Wireless, Network, & Internet Access

Request/modify a static IP address

Wireless, Network, & Internet Access

Request/Modify Access to a Shared Mailbox

Email & Calendar / Microsoft 365 Email & Calendar

Request/modify an ITS Knowledge Base article

Request/remove a departmental email address

Email & Calendar / Microsoft 365 Email & Calendar

Request/Revoke Ad Astra access

Administrative Applications / Ad Astra (Scheduling)

Request/Revoke Affiliate Access

NetID, Accounts, & Access Management / Affiliate Access

Respondus

Software / Respondus

Respondus Lockdown Browser

Software / Respondus

S

SAS

Software / Statistical Software

Slate

Administrative Applications / Banner

Snagit

Software / Snagit & Camtasia by TechSmith

SPSS

Software / Statistical Software

Stata

Software / Statistical Software

Student Clickers

Instructional Technology / Turning Technologies

Submit a ticket (No login required)

ITS Only

T

Turning Technologies

Instructional Technology / Turning Technologies

U

Umbrella Roaming Client

Software / Other Software

V

Vendor Access Request

Housing & Residence Life / Residence Hall Access

X

Xtender/Banner Document Management (BDM)

Administrative Applications / Banner

X-Win32

Software / Other Software