Knowledge Base

Categories (13)

Guides for using the Knowledge, Service Catalog, etc. on the Service Desk site and articles linking to popular resources for students, faculty, and staff.

Articles related to Banner, myState, Maroon Alerts, eForms, Budget

Articles related to MSU-inventoried computers, printers, & other equipment

Articles related to MSU email and calendars for employees and students, mailing lists, mass announcements, instant messaging

Articles related to file storage, file sharing, Active Directory (AD), servers

Articles related to two-factor authentication, encryption, phishing/spam, compromised accounts, quarantined devices, malware, Information Security Training and Firewall Exceptions.

Articles related to Learning Management Systems (Canvas), Classroom Technology, Attendance Tracking, Computer Labs

Articles related to NetID/NetPassword, ID cards, affiliate access

Articles related to installing and troubleshooting software.

Articles related to QuickPay, Parent Portal, Student Services

Articles related to telephones, VOIP, podcasting, videostreaming

Articles related to departmental and student organization websites, Webex conferencing, and web accessibility

Articles related to wireless/wired network access, door access, VPN, and network connectivity

Articles (7)

Pinned Article Contact the ITS Service Desk

Contact information and hours of operation for the ITS Service Desk

Pinned Article How to upload employee COVID-19 vaccination records

Instructions for submitting COVID-19 vaccination records or exemption requests for employees.