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Knowledge Base
Categories (13)
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Getting Started with the Service Desk
Guides for using the Knowledge, Service Catalog, etc. on the Service Desk site and articles linking to popular resources for students, faculty, and staff.
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Administrative Applications
Articles related to Banner, myState, Maroon Alerts, eForms, Budget
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Computer & Printer Services
Articles related to MSU-inventoried computers, printers, & other equipment
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Email, Calendar, & Communication
Articles related to MSU email and calendars for employees and students, mailing lists, mass announcements, instant messaging
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File Storage & Servers
Articles related to file storage, file sharing, Active Directory (AD), servers
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Information Security
Articles related to two-factor authentication, encryption, phishing/spam, compromised accounts, quarantined devices, malware, Information Security Training and Firewall Exceptions.
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Instructional Technology
Articles related to Learning Management Systems (Canvas), Classroom Technology, Attendance Tracking, Computer Labs
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NetID, Accounts, & Access Management
Articles related to NetID/NetPassword, ID cards, affiliate access
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Software
Articles related to installing and troubleshooting software.
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Student/Parent Services
Articles related to QuickPay, Parent Portal, Student Services
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Telephone
Articles related to telephones, VOIP, podcasting, videostreaming
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Web Services
Articles related to departmental and student organization websites, Webex conferencing, and web accessibility
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Wireless, Network, & Internet Access
Articles related to wireless/wired network access, door access, VPN, and network connectivity
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Articles (7)
Pinned Article
Contact the ITS Service Desk
Contact information and hours of operation for the ITS Service Desk
Pinned Article
How to upload employee COVID-19 vaccination records
Instructions for submitting COVID-19 vaccination records or exemption requests for employees.
Pinned Article
Service Request Forms
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How to print Knowledge Base articles
Report an Issue - Quick Links
Submitting Technology Project and Procurement Requests
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