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Knowledge Base
Categories (13)
Getting Started with the Service Desk
Guides for using the Knowledge, Service Catalog, etc. on the Service Desk site and articles linking to popular resources for students, faculty, and staff.
Administrative Applications
Articles related to Banner, myState, Maroon Alerts, eForms, Budget
Computer & Printer Services
Articles related to MSU-inventoried computers, printers, & other equipment
Email & Calendar
Articles related to MSU email and calendars for employees and students, mailing lists, mass announcements, instant messaging
File Storage & Servers
Articles related to file storage, file sharing, Active Directory (AD), servers
Information Security
Articles related to two-factor authentication, encryption, phishing/spam, compromised accounts, quarantined devices, malware, Information Security Training and Firewall Exceptions.
Instructional Technology
Articles related to Learning Management Systems (Canvas), Classroom Technology, Attendance Tracking, Computer Labs
NetID, Accounts, & Access Management
Articles related to NetID/NetPassword, ID cards, affiliate access
Software
Articles related to installing and troubleshooting software.
Student/Parent Services
Articles related to QuickPay, Parent Portal, Student Services
Telephone
Articles related to telephones, VOIP, podcasting, videostreaming
Web Services
Articles related to departmental and student organization websites, Webex conferencing, and web accessibility
Wireless, Network, & Internet Access
Articles related to wireless/wired network access, door access, VPN, and network connectivity
Articles (7)
Pinned Article
Contact the ITS Service Desk
Contact information and hours of operation for the ITS Service Desk
Pinned Article
How to upload employee COVID-19 vaccination records
Instructions for submitting COVID-19 vaccination records or exemption requests for employees.
Pinned Article
Service Request Forms
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How to print Knowledge Base articles
Report an Issue - Quick Links
Submitting Technology Project and Procurement Requests
Additional Resources
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