This KB article provides an overview of requesting support from ITS for your technology needs.
Depending on the type of technology need, you will select one of four paths:
A. Project Request
B. Procurement Request with ITS Approval
C. Procurement Only Request with no ITS approval needed
D. Service Ticket
Use the table below as a guide for determining the correct path:
| |
Project (A) |
Procurement w/ITS approval (B) |
Procurement Only (C) |
Service Ticket (D) |
| Software Scope |
New software or major enhancements to existing software |
Software > $5,000 |
N/A |
Fixes, minor enhancements or operational maintenance for existing software. |
| Infrastructure Scope |
Examples: Construction. Renovations. Classrooms. Server refresh. Network refreshes. |
HW > $5,000 |
HW or SW < $5,001 |
Examples: Network drops. DNS changes. Telecom Adds/move/changes. |
| MSU Stakeholders |
1+ MSU Departments |
1 MSU Department |
1 MSU Department |
1 MSU Department |
| Risk |
Low to Very High |
Low |
Low |
Low |
| VP Governance |
Needed |
Not Needed |
Not needed |
Not Needed |
| Links: |
Create Technology Project Request
|
Create Pre-Procurement IT Review Request
|
Send Email to Procurement
|
Create ITS Ticket
|
Select the path best suited to your technology need:
Additional information on the Technology Project Request process is available in the following PDF:
MSU Submitting Technology Projects Requests.pdf