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Categories (15)
Administrative Applications
Assistance with Banner, myState, eForms, Maroon Alert, ITS Billing, DAFVM/CQCS Applications, AiM Facilities Management, Parking Services, AdAstra
Computer & Printer Services
Assistance with MSU-inventoried computers and printers.
Email & Calendar
Assistance with MSU email and calendars for employees and students, mailing lists, mass announcements, instant messaging
File Storage & Servers
Assistance with file storage, file sharing, Active Directory (AD), servers
Information Security
Assistance with 2 factor authentication (DUO), encryption, quarantined devices, malware, Information Security Training and Firewall Exceptions.
Instructional Technology
Assistance with Learning Management Systems (Canvas), Classroom Technology, Computer Lab Support, and Attendance Tracking.
NetID, Accounts, & Access Management
Assistance with NetID/NetPassword, ID cards, affiliate access
Software
Links to and issues with MSU-provided software and links to other, useful software. To view instruction guides and troubleshooting steps, please visit our Software category in the Knowledge Base.
https://servicedesk.msstate.edu/TDClient/Reques...
Telephone
Due to a new state contract for telecommunications, ITS will begin migrating all telephones to a new system beginning in September, 2018. The migration is expected to complete in the Summer of 2019. If your department has not yet been migrated (most obviously by your telephone having been replaced), you are still using the legacy system.
Training & Workshops
Assistance with training requests and workshops
Web Services
Assistance with departmental and student organization websites
Wireless, Network, & Internet Access
Assistance with wireless/wired network access, VPN, and network connectivity
College of Veterinary Medicine (CVM)
Assistance with CVM-related requests and issues
Housing & Residence Life
Assistance with Housing and Residence Life-related requests and issues
Life Safety Division (Genetec)
Genetec Access and Surveillance Video Requests
Services (1)
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Additional Resources
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Microsoft Office for personally-owned computers
Get the wireless Guest Password of the day
SPSS
Not finding what you're looking for?
Request assistance with Cisco AnyConnect VPN
My Recently Visited Services
Other Third Party Software Systems
Request to add/remove a user or make a change to a departmental VPN
Respondus Lockdown Browser
Microsoft Office for personally-owned computers
Request/remove a departmental email address
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