Service Catalog

Categories (15)

Administrative Applications

Assistance with Banner, myState, eForms, Maroon Alert, ITS Billing, Budget/CQCS Applications, AiM Facilities Management, Parking Services, AdAstra

Computer & Printer Services

Assistance with MSU-inventoried computers and printers.

Email & Calendar

Assistance with MSU email and calendars for employees and students, mailing lists, mass announcements, instant messaging

File Storage & Servers

Assistance with file storage, file sharing, Active Directory (AD), servers

Information Security

Assistance with 2 factor authentication (DUO), encryption, quarantined devices, malware, Information Security Training and Firewall Exceptions.

Instructional Technology

Assistance with Learning Management Systems (Canvas), Classroom Technology, Computer Lab Support, and Attendance Tracking.

NetID, Accounts, & Access Management

Assistance with NetID/NetPassword, ID cards, affiliate access

Software

Links to and issues with MSU-provided software and links to other, useful software. To view instruction guides and troubleshooting steps, please visit our Software category in the Knowledge Base. https://servicedesk.msstate.edu/TDClient/Reques...

Telephone

Due to a new state contract for telecommunications, ITS will begin migrating all telephones to a new system beginning in September, 2018. The migration is expected to complete in the Summer of 2019. If your department has not yet been migrated (most obviously by your telephone having been replaced), you are still using the legacy system.

Training & Workshops

Assistance with training requests and workshops

Web Services

Assistance with departmental and student organization websites

Wireless, Network, & Internet Access

Assistance with wireless/wired network access, VPN, and network connectivity

College of Veterinary Medicine (CVM)

Assistance with CVM-related requests and issues

Housing & Residence Life

Assistance with Housing and Residence Life-related requests and issues

Life Safety Division (Genetec)

Genetec Access and Surveillance Video Requests

Services (1)

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