Service Catalog

Categories (18)

Administrative Applications

Assistance with Banner, myState, eForms, Maroon Alert, ITS Billing, DAFVM/CQCS Applications, AiM Facilities Management, Parking Services, AdAstra
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Computer & Printer Services

Assistance with MSU-inventoried computers and printers.
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Email & Calendar

Assistance with MSU email and calendars for employees and students, mailing lists, mass announcements, instant messaging
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File Storage & Servers

Assistance with file storage, file sharing, Active Directory (AD), servers
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Information Security

Assistance with 2 factor authentication (DUO), encryption, quarantined devices, malware, Information Security Training and Firewall Exceptions.
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Instructional Technology

Assistance with Learning Management Systems (Canvas), Classroom Technology, Computer Lab Support, and Attendance Tracking.
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NetID, Accounts, & Access Management

Assistance with NetID/NetPassword, ID cards, affiliate access
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Software

Links to and issues with MSU-provided software and links to other, useful software. To view instruction guides and troubleshooting steps, please visit our Software category in the Knowledge Base. https://servicedesk.msstate.edu/TDClient/Reques...
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Telephone

Service related to the University VoIP and legacy phones and voicemail systems.
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Training & Workshops

Assistance with training requests and workshops
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Web Services

Assistance with departmental and student organization websites
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Wireless, Network, & Internet Access

Assistance with wireless/wired network access, VPN, and network connectivity
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Meridian Campus ITS

Services related to the Meridian campus branch of Information Technology Services.
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Technology Project & Pre-Procurement Requests

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College of Veterinary Medicine (CVM)

Assistance with CVM-related requests and issues
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Housing & Residence Life

Assistance with Housing and Residence Life-related requests and issues
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Integrated Security Management (Genetec)

Genetec Access and Surveillance Video Requests
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Longest Student Health Center (LSHC)

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Services (2)

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