Popular Services
Retrieve the Guest Password for the msuguest wireless network. This is only available for MSU employees or authorized individuals
Wireless, Ethernet, Telephone, Cable Television, and Access problems.
Use this service if you are unable to find what you are looking for using the Knowledge Base, Service Catalog, or by searching
Assistance with using Canvas and reporting issues for students/instructors/TAs/designers.
Installation of or issues with the Cisco AnyConnect VPN Client (used to connect to the MSU Campus Network) and managing access to VPN groups. Using the VPN is required for working in some MSU systems from off-campus.
Microsoft Office for personally-owned laptop or desktop computers
Request help with setting up phones, tablets, gaming systems, TVs, and e-Readers on the MSU wireless network
Available for MSU-inventoried computers/devices only. Request for general or specific computer maintenance to be performed including Operating System upgrade and hardware evaluation/upgrade.
Report an issue with connecting to MSU wireless networks on campus. These networks include eduroam, msu3, and msuguest.
Request website maintenance available to ITS web clients.
Request assistance, report issues, or ask questions regarding Employee email (Microsoft 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web.
MATLAB® is a high-level language and interactive environment that enables users to perform computationally intensive tasks.
Assistance with enrolling in multi-factor authentication, adding new devices and reactivating current devices, locked multi-factor accounts, and any other questions or issues with setting up and using multi-factor authentication.
SAS is a statistical package with analytical solutions ranging from simple statistics to advanced data mining solutions.
To get a quote and request phone maintenance.
To request an activation, deactivation, install, change, move, repair to a data port.
Autodesk is provided to student, faculty & staff via educational model for free via a web link on the ITS website. It can also be used on a departmental system for teaching and academic research for free. It is no longer provided for non-academic reasons at no charge.
Request to have a new computer/devices set up. This service is available for MSU-inventoried computers/devices only.
To report an issue with a phone line, such as buzzing on the line, call forwarding not working, caller ID not correct, receiving calls from wrong number, etc.
Available for MSU-inventoried computers/devices only.