Popular Services
Retrieve the Guest Password for the msuguest wireless network. This is only available for MSU employees or authorized individuals
Installation of or issues with the Cisco AnyConnect VPN Client (used to connect to the MSU Campus Network) and managing access to VPN groups. Using the VPN is required for working in some MSU systems from off-campus.
Use this service if you are unable to find what you are looking for using the Knowledge Base, Service Catalog, or by searching
Wireless, Ethernet, Telephone, Cable Television, and Access problems.
Request to have a mass email sent out to Faculty, Staff, and/or Students.
Request or modify a static IP address for a computer, printer, or other device. This includes access for Remote Desktop Access.
Used for requesting a new mailing list or Microsoft distribution group.
Request website maintenance available to ITS web clients.
Request to reset or change the passcode used to access voicemail
Report an issue with Classroom Technology Equipment in an ITS-supported classroom.
ITS reviews all hardware, software, and technical systems over $5,000 prior to their purchase to ensure they comply with the technical and cybersecurity standards of Mississippi State University.
Available for MSU-inventoried computers/devices only.
Autodesk is provided to student, faculty & staff via educational model for free via a web link on the ITS website. It can also be used on a departmental system for teaching and academic research for free. It is no longer provided for non-academic reasons at no charge.
To request an activation, deactivation, install, change, move, repair to a data port.
To get a quote and request phone maintenance.
To report an issue with a phone line, such as buzzing on the line, call forwarding not working, caller ID not correct, receiving calls from wrong number, etc.
Available for MSU-inventoried computers/devices only. Request for general or specific computer maintenance to be performed including Operating System upgrade and hardware evaluation/upgrade.
Assistance with enrolling in multi-factor authentication, adding new devices and reactivating current devices, locked multi-factor accounts, and any other questions or issues with setting up and using multi-factor authentication.
Request to have a firewall exception for a specific URL, IP, or port
Request to have a new computer/devices set up. This service is available for MSU-inventoried computers/devices only.