Use this service if you are unable to find what you are looking for using the Knowledge Base, Service Catalog, or by searching
ITS reviews all hardware, software, and technical systems over $5,000 prior to their purchase to ensure they comply with the technical and cybersecurity standards of Mississippi State University.
IBM SPSS is a set of statistical analysis tools.
Microsoft Office for personally-owned laptop or desktop computers
Request MSU access for those that are affiliated by the University, but are not students nor paid by the University.
Retrieve the Guest Password for the msuguest wireless network. This is only available for MSU employees or authorized individuals
ArcGIS Pro 2.9
Furniture and appliance problems.
Request to have a new computer/devices set up. This service is available for MSU-inventoried computers/devices only.
To get a quote and request phone maintenance.
Available for MSU-inventoried computers/devices only.
Installation of or issues with the Cisco AnyConnect VPN Client (used to connect to the MSU Campus Network) and managing access to VPN groups. Using the VPN is required for working in some MSU systems from off-campus.
Autodesk is provided to student, faculty & staff via educational model for free via a web link on the ITS website. It can also be used on a departmental system for teaching and academic research for free. It is no longer provided for non-academic reasons at no charge.
SAS is a statistical package with analytical solutions ranging from simple statistics to advanced data mining solutions.
Request website maintenance available to ITS web clients.
Shared email resources allow a group or department to have a separate email account to view and reply to emails without using their own email address. This also includes a shared Calendar.
Any work that has an ITS component and requires the use of ITS resources for 5 days (40 hours) or more is considered an IT project. All potential IT projects need to have a project request created and submitted to provide ITS with the information necessary to determine the initial size and complexity of the project.
To report an issue with a phone line, such as buzzing on the line, call forwarding not working, caller ID not correct, receiving calls from wrong number, etc.
ESRI-ArcGIS Desktop 10.8.1
Assistance with using Canvas and reporting issues for students/instructors/TAs/designers.
Report an issue with Classroom Technology Equipment in an ITS-supported classroom
Available for MSU-inventoried computers/devices only. Request for general or specific computer maintenance to be performed including Operating System upgrade and hardware evaluation/upgrade.
Request assistance, report issues, or ask questions regarding Student email (Microsoft 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web.
Request to reset or change the passcode used to access voicemail