Popular Services

Installation of or issues with the Cisco AnyConnect VPN Client used to connect to the MSU Campus Network. Using the VPN is required for working in some MSU systems from off-campus.

This is the Student side for digital test proctoring.

Microsoft Office for personally-owned laptop or desktop computers

Report any issues using or configuring student email.

IBM SPSS is a set of statistical analysis tools.

Use this service if you are unable to find what you are looking for using the Knowledge Base, Service Catalog, or by searching

Powerful, yet easy-to-use, Camtasia helps you create professional videos without having to be a video pro. Easily record your on-screen activity or import HD camera video, customize and edit content and share your videos with viewers on nearly any device.

Request assistance with your NetID & MSU ID#

This is the Instructor side for creating exams and importing into Canvas.

Request antivirus software be installed or report any issues with antivirus software on an MSU-owned computer.

Available for MSU-inventoried systems only. Includes Adobe Acrobat, Illustrator, InDesign, Photoshop, Premier Pro, Dreamweaver, Audition, PageMaker, etc.

For contact information on purchasing software packages for your Department.


SAS is a statistical package with analytical solutions ranging from simple statistics to advanced data mining solutions.

Request that new voicemail service be set up for a phone line

MATLAB® is a high-level language and interactive environment that enables users to perform computationally intensive tasks.

ArcGIS 10.7 and ArcGIS Pro 2.3

Request or modify a static IP address for a computer, printer, or other device

Report an issue with Classroom Technology Equipment in an ITS-supported classroom

Autodesk is provided to student, faculty & staff via educational model for free via a web link on the ITS website. It can also be used on a departmental system for teaching and academic research for free. It is no longer provided for non-academic reasons at no charge.

Request website maintenance available to ITS web clients.

To report an issue with a phone line, such as buzzing on the line, call forwarding not working, caller ID not correct, receiving calls from wrong number, etc.

Request to have a firewall exception for a specific URL, IP, or port

Capture anything on your screen with the ultimate screen capture tool. With Snagit’s easy-to-use tools, you can quickly create images and videos. Snagit empowers you to communicate efficiently with visuals that give your ideas clarity and help you explain any subject.

X-Win32 allows users to access and use X applications and display the X environment on their Windows XP - Windows 10 personal computers.

Reporting issues with Employee email (Office 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web