Popular Services
Use this service if you are unable to find what you are looking for using the Knowledge Base, Service Catalog, or by searching
Retrieve the Guest Password for the msuguest wireless network. This is only available for MSU employees or authorized individuals
Assistance with enrolling in multi-factor authentication, adding new devices and reactivating current devices, locked multi-factor accounts, and any other questions or issues with setting up and using multi-factor authentication.
Request or modify a static IP address for a computer, printer, or other device. This includes access for Remote Desktop Access.
Installation of or issues with the Cisco AnyConnect VPN Client (used to connect to the MSU Campus Network) and managing access to VPN groups. Using the VPN is required for working in some MSU systems from off-campus.
Request assistance, report issues, or ask questions regarding Employee email (Microsoft 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web.
Request to have a new computer/devices set up. This service is available for MSU-inventoried computers/devices only.
MATLAB® is a high-level language and interactive environment that enables users to perform computationally intensive tasks.
Request assistance, report issues, or ask questions regarding Student email (Microsoft 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web.
Assistance with using Canvas and reporting issues for students/instructors/TAs/designers.
Request assistance with MSU iPhone/iPad device management including enrolling a device in management ($10 annual charge), requesting a managed Apple ID, and requesting app installation on a managed device.
Microsoft Office for personally-owned laptop or desktop computers
Request assistance with your NetPassword.
To report an issue with a phone line, such as buzzing on the line, call forwarding not working, caller ID not correct, receiving calls from wrong number, etc.
ITS reviews all hardware, software, and technical systems over $5,000 prior to their purchase to ensure they comply with the technical and cybersecurity standards of Mississippi State University.
To get a quote and request phone maintenance.
Request access to a certain printer or be added to a printing group
Request access to myBanner for Faculty and other myBanner functions
To request a specific report be run and emailed back to the client.
Available for MSU-inventoried computers/devices only.
Any work that has an ITS component and requires the use of ITS resources for 5 days (40 hours) or more is considered an IT project. All potential IT projects need to have a project request created and submitted to provide ITS with the information necessary to determine the initial size and complexity of the project.