Popular Services
Retrieve the Guest Password for the msuguest wireless network. This is only available for MSU employees or authorized individuals
Use this service if you are unable to find what you are looking for using the Knowledge Base, Service Catalog, or by searching
Installation of or issues with the Cisco AnyConnect VPN Client (used to connect to the MSU Campus Network) and managing access to VPN groups. Using the VPN is required for working in some MSU systems from off-campus.
Powerful, yet easy-to-use, Camtasia helps you create professional videos without having to be a video pro. Easily record your on-screen activity or import HD camera video, customize and edit content and share your videos with viewers on nearly any device.
Autodesk is provided to student, faculty & staff via educational model for free via a web link on the ITS website. It can also be used on a departmental system for teaching and academic research for free. It is no longer provided for non-academic reasons at no charge.
Request website maintenance available to ITS web clients.
Wireless, Ethernet, Telephone, Cable Television, and Access problems.
Request to have a mass email sent out to Faculty, Staff, and/or Students.
To report an issue with a phone line, such as buzzing on the line, call forwarding not working, caller ID not correct, receiving calls from wrong number, etc.
To request an activation, deactivation, install, change, move, repair to a data port.
Request to reset or change the passcode used to access voicemail
To get a quote and request phone maintenance.
Request or modify a static IP address for a computer, printer, or other device. This includes access for Remote Desktop Access.
Request to have a new computer/devices set up. This service is available for MSU-inventoried computers/devices only.
Available for MSU-inventoried computers/devices only. Request for general or specific computer maintenance to be performed including Operating System upgrade and hardware evaluation/upgrade.
Available for MSU-inventoried systems only.
Available for MSU-inventoried systems only. Includes Adobe Acrobat, Illustrator, InDesign, Photoshop, Premier Pro, Dreamweaver, Audition, PageMaker, etc.
Assistance with enrolling in multi-factor authentication, adding new devices and reactivating current devices, locked multi-factor accounts, and any other questions or issues with setting up and using multi-factor authentication.
Request to add, remove, or change Administrative Banner Access.
Used for requesting a new mailing list or Microsoft distribution group.
ITS reviews all hardware, software, and technical systems over $5,000 prior to their purchase to ensure they comply with the technical and cybersecurity standards of Mississippi State University.