Popular Services

Microsoft Office for personally-owned laptop or desktop computers

Retrieve the Guest Password for the msuguest wireless network. This is only available for MSU employees or authorized individuals

This is the Student side for digital test proctoring.

IBM SPSS is a set of statistical analysis tools.

Use this service if you are unable to find what you are looking for using the Knowledge Base, Service Catalog, or by searching

Available for MSU-inventoried systems only. Includes Adobe Acrobat, Illustrator, InDesign, Photoshop, Premier Pro, Dreamweaver, Audition, PageMaker, etc.

Installation of or issues with the Cisco AnyConnect VPN Client (used to connect to the MSU Campus Network) and managing access to VPN groups. Using the VPN is required for working in some MSU systems from off-campus.

MATLAB® is a high-level language and interactive environment that enables users to perform computationally intensive tasks.

ArcGIS Pro 2.9


SAS is a statistical package with analytical solutions ranging from simple statistics to advanced data mining solutions.

Autodesk is provided to student, faculty & staff via educational model for free via a web link on the ITS website. It can also be used on a departmental system for teaching and academic research for free. It is no longer provided for non-academic reasons at no charge.

Request website maintenance available to ITS web clients.

Request assistance, report issues, or ask questions regarding Employee email (Microsoft 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web.

Available for MSU-inventoried computers/devices only.

Request to have a new computer/devices set up. This service is available for MSU-inventoried computers/devices only.

Request to have a firewall exception for a specific URL, IP, or port

Request MSU access for those that are affiliated by the University, but are not students nor paid by the University.

Request or modify a static IP address for a computer, printer, or other device

To request an activation, deactivation, install, change, move, repair to a data port.

Assistance with using Canvas and reporting issues for students/instructors/TAs/designers.

Request help with setting up phones, tablets, gaming systems, TVs, and e-Readers on the MSU wireless network

Capture anything on your screen with the ultimate screen capture tool. With Snagit’s easy-to-use tools, you can quickly create images and videos. Snagit empowers you to communicate efficiently with visuals that give your ideas clarity and help you explain any subject.

Request to reset or change the passcode used to access voicemail

Request antivirus software be installed or report any issues with antivirus software on an MSU-owned computer.