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Services or Offerings?
Request to change your outgoing (From:) email address
  1. Services
  2. Email & Calendar
  3. Microsoft 365 Email & Calendar
Faculty and Staff can request to change the outgoing (From:) email address to their departmental or friendly email address.
Request assistance with email setup on a mobile device (smartphone, tablet, etc.)
  1. Services
  2. Email & Calendar
  3. Microsoft 365 Email & Calendar
Request assistance with setting up your MSU email on a mobile device (phone, tablet, or other)
Request a Mass Email Announcement
  1. Services
  2. Email & Calendar
  3. Mass Announcement
Request to have a mass email be sent out to Faculty, Staff, and Students.
Request assistance with Employee email
  1. Services
  2. Email & Calendar
  3. Microsoft 365 Email & Calendar
Request assistance, report issues, or ask questions regarding Employee email (Microsoft 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web.
Request assistance with Student email
  1. Services
  2. Email & Calendar
  3. Microsoft 365 Email & Calendar
Request assistance, report issues, or ask questions regarding Student email (Microsoft 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web.
Request/remove a departmental email address
  1. Services
  2. Email & Calendar
  3. Microsoft 365 Email & Calendar
Requesting/removing a departmental alias which is connected to the same inbox as your netid@msstate.edu address.
Banner Email List
  1. Services
  2. Administrative Applications
  3. Banner
Creating and Maintaining Banner Lists
Report an issue with Phishing/SPAM
  1. Services
  2. Email & Calendar
  3. Spam/Phishing
Report any issues you may encounter with SPAM email such as excessive emails, suspicious emails, etc.
Request a one-time report from Banner
  1. Services
  2. Administrative Applications
  3. Banner
  4. Administrative Banner
To request a specific report be run and emailed back to the client.
Request/Modify Access to a Shared Mailbox
  1. Services
  2. Email & Calendar
  3. Microsoft 365 Email & Calendar
Shared email resources allow a group or department to have a separate email account to view and reply to emails without using their own email address. This also includes a shared Calendar.
Request to forward VoIP phone remotely
  1. Services
  2. Telephone
Request to forward VoIP phone remotely to another number, request a change to current forwarding settings, or request to forward VoIP voicemail to an email address.
Request assistance with the Mail app on macOS
  1. Services
  2. Email & Calendar
  3. Microsoft 365 Email & Calendar
Requesting assistance with the setup of M365/Outlook email and settings within the Mail app on macOS.
Request to create an Exchange Resource
  1. Services
  2. Email & Calendar
  3. Microsoft 365 Email & Calendar
Shared Exchange/Outlook Resources allow a group or department to have a separate email account to view and reply to emails without using their own email address. This also includes a shared Calendar.
Request assistance with a compromised account
  1. Services
  2. NetID, Accounts, & Access Management
  3. NetID & NetPassword
Request assistance if you receive notice or feel that your account is compromised.
Request to create an Exchange Shared Mailbox
  1. Services
  2. Email & Calendar
  3. Microsoft 365 Email & Calendar
Shared mailboxes allow Faculty & Staff to communicate in a shared location via Outlook/Exchange.