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Services or Offerings?
Request to Add, Remove, Change, or Disconnect a Phone Line
  1. Services
  2. Telephone
To get a quote and request phone maintenance.
Report an issue with a phone line
  1. Services
  2. Telephone
To report an issue with a phone line, such as buzzing on the line, call forwarding not working, caller ID not correct, receiving calls from wrong number, etc.
Request to forward VoIP phone remotely
  1. Services
  2. Telephone
Request to forward VoIP phone remotely to another number, request a change to current forwarding settings, or request to forward VoIP voicemail to an email address.
Request assistance with email setup on a mobile device (smartphone, tablet, etc.)
  1. Services
  2. Email & Calendar
  3. Microsoft 365 Email & Calendar
Request assistance with setting up your MSU email on a mobile device (phone, tablet, or other)
Create/Modify Automated Attendant
  1. Services
  2. Telephone
Request to have an automated attendant created or modified for a phone number
Request new Voicemail Service
  1. Services
  2. Telephone
Request that new voicemail service be set up for a phone line
Request assistance with getting your devices set up on wireless (WiFi)
  1. Services
  2. Wireless, Network, & Internet Access
  3. Wireless Network Access
Request help with setting up phones, tablets, gaming systems, TVs, and e-Readers on the MSU wireless network
Request a reset/change to a voicemail passcode
  1. Services
  2. Telephone
Request to reset or change the passcode used to access voicemail
Request assistance with a compromised account
  1. Services
  2. NetID, Accounts, & Access Management
  3. NetID & NetPassword
Request assistance if you receive notice or feel that your account is compromised.
Request to have your device removed from quarantine
  1. Services
  2. Information Security
  3. Network Quarantine
Request to have your device removed from quarantine for a non-copyright related issue such as malware and unusual network activity.
Request access to modify departmental online directory
  1. Services
  2. Web Services
Request that another user be granted access to modify the departmental online directory. This request must come from a current, authorized individual on behalf of the user that needs the access.
Request removal from quarantine for a copyright violation
  1. Services
  2. Information Security
  3. Network Quarantine
Request to have a device removed from quarantine due to a copyright violation.
Request assistance with your NetPassword
  1. Services
  2. NetID, Accounts, & Access Management
  3. NetID & NetPassword
Request assistance with your NetPassword.