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Knowledge Base
Getting Started with the Service Desk
Getting Started with the Service Desk
Guides for using the Knowledge, Service Catalog, etc. on the Service Desk site and articles linking to popular resources for students, faculty, and staff.
Articles (9)
Pinned Article
Popular Resources for Faculty / Faculty Guide
Pinned Article
Popular Resources for Staff / Staff Guide
Pinned Article
Popular Resources for Students / Student Guide
How do I use the Knowledge Base to find answers and solutions?
How do I use the Service Catalog to submit a service request or report an issue?
ITS Service Desk Student Worker & Graduate Student Positions
How do I search for a Knowledge Base article or Service?
How do I view, comment on, or withdraw my Submitted Requests?
How do I add more than one file to an incident/ticket?
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