Services A-Z (241)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Administrative Banner Access Request

Request to add, remove, or change Administrative Banner Access.

AiM Server / Software Upgrade

Request AiM Server / Software Upgrade

AiM User Roles / Modify

Request to have an AiM User modified

AiM User Setup or Deactivation

Request to create a new Aim User or remove an existing user

AiMCAD Setup / Issues

Request work for AiMCAD

AMOS

IBM Amos is a set of statistical analysis tools.

Autodesk

Autodesk is provided to student, faculty & staff via educational model for free via a web link on the ITS website. It can also be used on a departmental system for teaching and academic research for free. It is no longer provided for non-academic reasons at no charge.

B

Banner Email List

Creating and Maintaining Banner Lists

Banner Workflow

Request or modify a Banner Workflow

Browsers & Other Software

Information about additional web browsers and other useful software.

C

Camtasia

Powerful, yet easy-to-use, Camtasia helps you create professional videos without having to be a video pro. Easily record your on-screen activity or import HD camera video, customize and edit content and share your videos with viewers on nearly any device.

Canvas Development

Add vendor LTI or write in-house LTI to Canvas

Computer Labs & Printers

For information on computer labs, lab printing, and to report an issue with a computer lab/printer.

CQCS - Report an issue / Request Data Maintenance

Report an issue with a CQCS application or request ITS to run a process against the CQCS database

Create/Modify an eForm

Request to have an eForm created or modified

Create/Modify Automated Attendant

Request to have an automated attendant created or modified for a phone number

D

Departmental Purchases

Contact information for departmental purchasing of software packages.

E

ESRI - ArcGIS Desktop

ESRI-ArcGIS Desktop 10.8.1

ESRI - ArcGIS Pro

F

Fiber Optic Maintenance

To request Install/Change/Repair of a fiber optic line.

FileLocker

Filelocker allows you to share files with other people both inside and outside of Mississippi State University. It is a temporary and secure storage system for sharing files and data.

G

Genetec Project Request

To request a new Access Control/Camera Surveillance Installation on Genetec.

Genetec Service Request

To request service to a Genetec Card Reader or Video Surveillance Camera.

Get the wireless Guest Password of the day

Retrieve the Guest Password for the msuguest wireless network. This is only available for MSU employees or authorized individuals

H

Hardware Requests

Network cables and other misc. hardware requests

Hexagon Geospatial - ERDAS

ERDAS Imagine 2022

Housing IT Fix-It Ticket

Wireless, Ethernet, Telephone, Cable Television, and Access problems.

Housing Maintenance Fix-It Ticket

Furniture and appliance problems.

HRL Printer/Copier Supply Request

To request paper, toner, or misc. copier supplies.

I

Integration Request or Issue

Integration between 3rd Party and Banner

IT Project Request

Any work that has an ITS component and requires the use of ITS resources for 5 days (40 hours) or more is considered an IT project. All potential IT projects need to have a project request created and submitted to provide ITS with the information necessary to determine the initial size and complexity of the project.

IT Request (CVM)

IT Support for CVM

L

L3Harris Geospatial Solutions - ENVI

ENVI 5.6

M

Maple

Maple is a powerful interactive computer algebra system.

Mathematica (Wolfram)

Mathematica seamlessly integrates a numeric and symbolic computational engine: graphics systems, and advanced connectivity to other applications.

MATLAB

MATLAB® is a high-level language and interactive environment that enables users to perform computationally intensive tasks.

Microsoft Office for personally-owned computers

Microsoft Office for personally-owned laptop or desktop computers

Microsoft Office for university-owned computers

Request the installation of Microsoft Office on an MSU-inventoried system.

Modify AiM Report / Software Maintenance

Request to modify an existing report or make changes to data in the AiM Database

myBanner Access Request

Request access to myBanner for Faculty and other myBanner functions

N

Not finding what you're looking for?

Use this service if you are unable to find what you are looking for using the Knowledge Base, Service Catalog, or by searching

O

Other Third Party Software Systems

Services related to Departmental Purchased Systems not listed Individually

P

Pre-Procurement IT Review

ITS reviews all hardware, software, and technical systems over $5,000 prior to their purchase to ensure they comply with the technical and cybersecurity standards of Mississippi State University.

R

Register for ITS Training/Workshops

Training/workshop topics include Banner, eForms, Webex, Web Accessibility, Canvas, Classroom Technology, etc.

Report a credit/payment card incident

Report a credit/payment card incident

Report a Duplicate Person Entry

Report a duplicate person entry in Banner

Report a printing issue using BullyPrint

Information about BullyPrint services

Report an Information Security incident

Report an Information Security incident.

Report an issue with a computer/device

Available for MSU-inventoried computers/devices only.

Report an issue with a content digital sign

Report an issue with a content digital sign

Report an issue with a data port

Report an issue with a phone line

To report an issue with a phone line, such as buzzing on the line, call forwarding not working, caller ID not correct, receiving calls from wrong number, etc.

Report an issue with a scheduling panel

Report an issue with a scheduling panel

Report an issue with a Virtual Server

Report an issue with a Virtual Server

Report an issue with Ad Astra

To notify ITS when Ad Astra is not working correctly.

Report an issue with Administrative Banner

Report an issue with Administrative Banner forms, access, reports, etc.

Report an issue with AiM

Report an issue with Aim.

Report an issue with an eForm

Report any issues you may have with accessing/using an eForm.

Report an issue with an ID Card

ID Card Issues

Report an issue with Attendance Tracking

Report an issue with the classroom Attendance Tracking system

Report an issue with Card/Door Access

Report an issue with card/door access or a card access reader.

Report an issue with Classroom Technology Equipment

Report an issue with Classroom Technology Equipment in an ITS-supported classroom.

Report an issue with Concur Travel access

To report an issue with accessing the Concur Travel system.

Report an issue with Degree Works

Report an issue with Information Security Training

Report any issues you may encounter with the Information Security Training course.

Report an issue with installed software on a lab computer

Report an issue with an installed software package on a lab computer

Report an issue with ITS Training Workshop registration

Report an issue with ITS Training Workshop registration

Report an issue with logging into a lab computer

Report an issue with logging into a lab computer

Report an issue with myBanner

Report any issues you are having with myBanner

Report an issue with myState

Report any issues you are having with the myState portal (my.msstate.edu) or myState mobile

Report an issue with Phishing/SPAM

Report any issues you may encounter with SPAM email such as excessive emails, suspicious emails, etc.

Report an issue with printing

Report an issue with printing to an MSU-inventoried printer

Report an issue with printing in a computer lab

Report an issue with printing in a computer lab

Report an issue with the Campus ID Card Upload Portal

Report any problems with uploading a photo to or accessing the Campus ID Card upload portal.

Report an issue with the I: Drive

Report an issue with connecting to, accessing, or using the I: Drive (HOME directory)

Report an issue with the J: Drive

Report an issue with connecting to, accessing, or using the J: Drive (COMMON directory)

Report an issue with the Q: Drive

Q: Drive issues

Report an issue with Web Accessible Storage (WAS)

Report an issue with Web access to MSU file storage (I: and J: drives)

Report an issue with wired internet connectivity

Report an issue with wireless (WiFi) internet connectivity

Report an issue with connecting to MSU wireless networks on campus. These networks include eduroam, msu3, and msuguest.

Report another issue with a lab computer

Use this service to report any issues you experience on a lab computer that do not fall under the other, specific services in this category.

Report malware on an MSU-inventoried computer

Reporting if your system is infected with malware (virus, trojan, worm, cryptolocker, etc.)

Request a change in owner/webmaster for a website

Request a change to the owner or webmaster for a university/departmental website.

Request a change of ownership/webmaster for a Student Organization website

To request a change of owner or webmaster for a Student Organization Website.

Request a change to a Mailing List

Request a change to a Mailing list (Banner, Class, and @lists.msstate.edu).

Request a custom workshop

Request to have a custom workshop created

Request a Distance Education ID Card

For after you have registered for classes. Please read the next page carefully.

Request a Firewall Exception

Request to have a firewall exception for a specific URL, IP, or port

Request a Mass Email Announcement

Request to have a mass email be sent out to Faculty, Staff, and Students.

Request a new computer/device to be set up

Request to have a new computer/devices set up. This service is available for MSU-inventoried computers/devices only.

Request a new digital sign

Request new digital signage installation

Request a new Mailing List

Request a new mailing list.

Request a one-time report from Banner

To request a specific report be run and emailed back to the client.

Request a quote for new equipment

Request a quote for a new, MSU-inventoried computer, printer, or other piece of equipment

Request a reset/change to a voicemail passcode

Request to reset or change the passcode used to access voicemail

Request a server SSL Certificate

Request to have an SSL certificate generated or updated for a web server.

Request a Two-Factor Authentication Token

Request a 2FA token for authenticating without a mobile device.

Request a Two-Factor Replacement Token

Replacement 2FA Fob for authenticating without a Mobile Device.

Request a vulnerability scan

Request a vulnerability scan be performed by our ITS Security and Compliance team

Request access to a specific printer

Request access to a certain printer or be added to a printing group

Request access to a website

Request access to the content management system for an existing web site or to data being collected from a form or application

Request access to a website in Siteimprove

Used for requesting access in Siteimprove to certain websites.

Request access to Genetec camera/system

Requests for this access must be made through the MSU Police Department. See full service for Contact information.

Request access to Information Security Training

Information Security Training is MSU's online training for safe computing.

Request access to modify departmental online directory

Request that another user be granted access to modify the departmental online directory. This request must come from a current, authorized individual on behalf of the user that needs the access.

Request access to the Cisco AMP console (Campus IT Administrators only)

Used for requesting access to the Cisco AMP (Advanced Malware Protection) console for Campus IT Administrators

Request access to the Q: Drive

Q: Drive access

Request add, revoke, or modify access to Concur Travel

To request access to, removal of, or modification to access for Concur travel.

Request Adobe Creative Suite, Adobe Acrobat, or other individual Adobe software packages installation

Available for MSU-inventoried systems only. Includes Adobe Acrobat, Illustrator, InDesign, Photoshop, Premier Pro, Dreamweaver, Audition, PageMaker, etc.

Request an Exchange Account Deletion

Request to have an Exchange account deleted or deactivated.

Request an External, Development, or Blueprint course via eForms

Requesting non-Banner courses is now done via eForms. Please use the link in this service to be taken to the appropriate eForm.

Request an increase of storage space for a website

Increase storage space for a website.

Request an off-campus employee ID card

Request an off-campus employee ID card.

Request Apple computer encryption/decryption using FileVault

Encryption/decryption solution for Apple computers.

Request assistance installing BullyPrint

Request assistance with installing BullyPrint for printing to for-fee printers on campus

Request assistance with a compromised account

Request assistance if you receive notice or feel that your account is compromised.

Request assistance with a Mailing List

Assistance with how the mailing lists work, how to make changes, and list questions.

Request assistance with adding new Card/Door Access

New card/door access requests should be made to your Building Manager. Use this service if you need additional assistance.

Request assistance with Admin By Request

This service is for only for questions, modifications, and issues regarding Admin By Request (ABR). Access to ABR is handled in a separate service (see details on full service page).

Request assistance with Adobe Creative Cloud licensing

Request assistance with the Adobe Creative Cloud licensing available to students, faculty, and staff through MSU's Adobe Creative Campus agreement.

Request Assistance with Adoption Insight Portal (AIP)

To request access to the Adoption Insight Portal for textbook selection.

Request assistance with an Appointment/Calendar

The University also offers calendar services to Faculty & Staff within Outlook / Exchange.

Request assistance with Attendance Tracking

Request assistance with Attendance Tracking.

Request assistance with BullyPrint printing charges

Request assistance with BullyPrint printing charges

Request assistance with Canvas

Assistance with using Canvas and reporting issues for students/instructors/TAs/designers.

Request assistance with Cisco AnyConnect VPN

Installation of or issues with the Cisco AnyConnect VPN Client (used to connect to the MSU Campus Network) and managing access to VPN groups. Using the VPN is required for working in some MSU systems from off-campus.

Request assistance with departmental PINNACLE billing statement

Request assistance with departmental PINNACLE billing statement

Request assistance with email setup on a mobile device (smartphone, tablet, etc.)

Request assistance with setting up your MSU email on a mobile device (phone, tablet, or other)

Request assistance with Employee email

Request assistance, report issues, or ask questions regarding Employee email (Microsoft 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web.

Request assistance with getting your devices set up on wireless (WiFi)

Request help with setting up phones, tablets, gaming systems, TVs, and e-Readers on the MSU wireless network

Request assistance with Lecture capture

Request assistance with Lecture capture

Request assistance with Maroon Alert

Request assistance with Maroon Alert setup and issues.

Request assistance with Microsoft Teams

Request assistance with instant messaging via Microsoft Teams

Request assistance with MSU Antivirus

Request antivirus software be installed or report any issues with antivirus software on an MSU-owned computer.

Request assistance with OneDrive

Questions and issues related to OneDrive

Request assistance with Sharing an Exchange Folder

Request assistance with Shared Exchange Folders which allow Faculty & Staff to communicate in a shared location via Outlook/Exchange.

Request assistance with Student email

Request assistance, report issues, or ask questions regarding Student email (Microsoft 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web.

Request assistance with teams in Microsoft Teams

To request team creation or modification.

Request assistance with the Mail app on macOS

Requesting assistance with the setup of M365/Outlook email and settings within the Mail app on macOS.

Request assistance with Two-Factor Authentication (Duo/Microsoft 2FA)

Assistance with enrolling in two-factor authentication, adding new devices and reactivating current devices, locked two-factor accounts, and any other questions or issues with setting up and using two-factor authentication.

Request assistance with Web Administration

To assist web admins for MSU websites

Request assistance with Webex

Request assistance with Webex Meetings, Training, Events, etc. including setup, audio/video, and installation/use of the desktop software and mobile apps.

Request assistance with your MSU profile photo

Request assistance with having your business or ID card photo displayed on your profile on various MSU systems and services.

Request assistance with your NetID or MSU ID#

Request assistance with your NetID & MSU ID#

Request assistance with your NetPassword

Request assistance with your NetPassword.

Request Banner Data Load

Request upload of Banner data.

Request Banner maintenance or report ran by EIS

Request EIS make data changes in Banner or run a report for your department.

Request BitLocker computer encryption/decryption using MBAM

Encryption software for Windows.

Request BitLocker/MBAM unlock

Unlocking a BitLocker/MBAM Windows system.

Request Budget Access Software and Icon Installation

Budget Software and Icon installation

Request camp and conference door access

Request Canvas Corner Session

To request a one on one Canvas session for assistance with your course.

Request data be wiped from an MSU-inventoried computer

Request to have the storage drive of an MSU-inventoried computer cleared of all data.

Request Data Port Maintenance

To request an activation, deactivation, install, change, move, repair to a data port.

Request Departmental Main Billing Number Maintenance

Request to create, change or terminate your Departmental Main Billing Number or change your Banner Account Number

Request Departmental Webspace

Request departmental webspace

Request digital signage system account

Request account to manage content on a digital signage display.

Request eForm Maintenance

Request for removal/deletion of an eForm, approval queue changes, status changes, or moving approval to a different individual

Request evaluation/repair for a hardware issue

MSU has a certified Apple Hardware Support Center. Evaluation/repair for a hardware issue with an Apple computer (Macbook, iMac, etc.) can be requested by Staff, Faculty, and Students.

Request Event Setup/Assistance

Request ITS assistance with events hosted at the Meridian campus at the College Park, Riley Center, or Riley Campus locations.

Request for Camp ID cards/bands

Request for Camp ID cards/bands

Request for file restore for a website

Request the restoration of a file for a website.

Request for Key Cards

Request for Key Cards

Request for other software installation

Available for MSU-inventoried systems only.

Request Information Security Consulting services

Request Information Security Consulting services from ITS

Request installation of a Card Access Reader

Request to have a card access reader installed

Request Key Solutions system maintenance

Request system maintenance be performed on Key Solutions application

Request maintenance be performed on a computer/device

Available for MSU-inventoried computers/devices only. Request for general or specific computer maintenance to be performed including Operating System upgrade and hardware evaluation/upgrade.

Request Microsoft Office installation

Available for MSU-inventoried systems only. Includes Access, Excel, Outlook, Word, etc.

Request Modification of Banner Process/Report/Admin Page

Request a modification to an Admin Banner Process, Report, or Admin Page. Changes are subject to approval.

Request Modification of myBanner Page

Request modification of a myBanner Page

Request modification of myState content

Request modification of content in the myState portal or myState mobile

Request MSU Subdomain

Request a .msstate.edu subdomain.

Request new AiM Functionality / Report

Request new AiM functionality or new Report

Request new Banner functionality

Request new Banner Functionality (new report or Admin Page)

Request new building network service

Request new myBanner Functionality

Request new myBanner functionality

Request new myState functionality

Request new myState functionality

Request new Voicemail Service

Request that new voicemail service be set up for a phone line

Request Non-MSU Domain

Request a qualified, Non-MSU Domain

Request or Revoke Access to Key Solutions

Request to add, remove or change access to Key Solutions application

Request Printer Setup

Request for a Banner, network, or local printer be set up

Request removal from quarantine for a copyright violation

Request to have a device removed from quarantine due to a copyright violation.

Request Secure Remote Access account (Bomgar)

Request to have a Bomgar account created for secure remote connection to support users or access endpoints.

Request server access

To request access to a server.

Request software installation on a classroom lectern PC

Request software installation on a classroom Lectern PC

Request to add new wireless coverage

Request to have wireless (WiFi) access added in a new area or building where it is not currently available.

Request to Add, Remove, Change, or Disconnect a Phone Line

To get a quote and request phone maintenance.

Request to add, remove, or change access to CQCS DAFVM applications

Request to add, remove or change access to DAFVM applications

Request to add/remove a user or make a change to a departmental VPN

Request user management or a configuration change for a departmental VPN

Request to add/remove door manager access

To request door manager access to be added or removed.

Request to add/remove folder access for a user

Request addition/removal of access for I: Drive, J: Drive, P: Drive, or other network drives

Request to add/remove general Door Access

To request general door access.

Request to cancel your workshop registration

Request to cancel your workshop registration

Request to change the Billing Number associated with an LDS number, calling card, or conferencing account

Request to change the billing number currently used for a long distance number, calling card, or conferencing account. Note that an LDS number or Calling Card is only needed for use with the legacy telephone system

Request to change your outgoing (From:) email address

Faculty and Staff can request to change the outgoing (From:) email address to their departmental or friendly email address.

Request to create an Exchange Resource

Shared Exchange/Outlook Resources allow a group or department to have a separate email account to view and reply to emails without using their own email address. This also includes a shared Calendar.

Request to create an Exchange Shared Mailbox

Shared mailboxes allow Faculty & Staff to communicate in a shared location via Outlook/Exchange.

Request to create/delete a Personal Long Distance Number (LDS)

Request to create or terminate a personal long distance service account.

Request to create/delete Departmental LDS number, travel calling card, or conferencing

Request to establish or delete a departmental long distance service, travel calling card, and conferencing request.Note that an LDS number or Calling Card is only needed for use with the legacy telephone system

Request to forward VoIP phone remotely

Request to forward VoIP phone remotely to another number, request a change to current forwarding settings, or request to forward VoIP voicemail to an email address.

Request to have a file/folder restored

Request to have a deleted file or folder on a network drive restored

Request to have a printer queue cleared

Request for a network printer's (Banner or network) queue be cleared

Request to have I: drive/J: drive space increased

Request additional storage space on the I: drive/J: drive

Request to have your device removed from quarantine

Request to have your device removed from quarantine for a non-copyright related issue such as malware and unusual network activity.

Request to have your Ethernet wall port enabled after quarantine

Request to modify existing Card/Door Access

Requests to modify card/door access should be made to your Building Manager. Use this service if you need additional assistance.

Request to order new residence hall telephone service

Request to order new residence hall telephone service. Only students currently living in residence halls are eligible for this service.

Request to remove a website from Siteimprove

Used for requesting a website be removed from Siteimprove.

Request to repair existing Card Access Reader

Request to have an existing card reader repaired

Request training on Classroom Technology Equipment

Request training on how to use or troubleshoot the Classroom Technology equipment in ITS-maintained classrooms

Request upgrade of existing system hardware

MSU has a certified Apple Hardware Support Center. Request for a hardware upgrade for an Apple system can be made by students, faculty, and staff. Existing Mac system hardware includes, but is not limited to, RAM(memory), hard drive or solid state drive, monitor, graphics card, and network card.

Request Vendor VPN Access

Request to give a vendor access to the main campus or departmental VPN

Request Virtual Server Maintenance

Request to create or delete a virtual server account or request an increase in disk space for a virtual server

Request Website Development

Request website development available to ITS web clients.

Request website maintenance

Request website maintenance available to ITS web clients.

Request wireless access for an event

Request to have special wireless access added or configured for a campus event

Request/modify a hostname (DNS)

Request or modify a hostname or DNS entry

Request/modify a static IP address

Request or modify a static IP address for a computer, printer, or other device

Request/Modify Access to a Shared Mailbox

Shared email resources allow a group or department to have a separate email account to view and reply to emails without using their own email address. This also includes a shared Calendar.

Request/modify an ITS Knowledge Base article

Request an update to or a new ITS Service Desk knowledge base article.

Request/remove a departmental email address

Requesting/removing a departmental alias which is connected to the same inbox as your netid@msstate.edu address.

Request/Revoke Ad Astra access

Request or revoke Ad Astra access

Request/Revoke/Renew Affiliate Access

*This request has been moved to an eForm.*

Request MSU access for those that are affiliated by the University, but are not students nor paid by the University.

Respondus

This is the Instructor side for creating exams and importing into Canvas.

Respondus Lockdown Browser

This is the Student side for digital test proctoring.

S

SAS

SAS is a statistical package with analytical solutions ranging from simple statistics to advanced data mining solutions.

Slate

Request assistance with Slate

Snagit

Capture anything on your screen with the ultimate screen capture tool. With Snagit’s easy-to-use tools, you can quickly create images and videos. Snagit empowers you to communicate efficiently with visuals that give your ideas clarity and help you explain any subject.

SPSS

IBM SPSS is a set of statistical analysis tools.

Stata

Student Clickers

Audience Response System devices.

T

Turning Technologies

Turning Technologies software for Faculty and Staff.

U

Umbrella Roaming Client

Cisco Umbrella Roaming Client for MSU inventoried systems.

V

Vendor Access Request

Access request for Vendors

X

Xtender/Banner Document Management (BDM)

Banner document management

X-Win32

X-Win32 allows users to access and use X applications and display the X environment on their Windows XP - Windows 10 personal computers.