Services A-Z (241)
Administrative Applications / Banner / Administrative Banner
Request to add, remove, or change Administrative Banner Access.
Administrative Applications / AiM
Request AiM Server / Software Upgrade
Administrative Applications / AiM
Request to have an AiM User modified
Administrative Applications / AiM
Request to create a new Aim User or remove an existing user
Administrative Applications / AiM
Request work for AiMCAD
Software / Statistical Software
IBM Amos is a set of statistical analysis tools.
Software / Other Software
Autodesk is provided to student, faculty & staff via educational model for free via a web link on the ITS website. It can also be used on a departmental system for teaching and academic research for free. It is no longer provided for non-academic reasons at no charge.
Administrative Applications / Banner
Creating and Maintaining Banner Lists
Administrative Applications / Banner
Request or modify a Banner Workflow
Software / Other Software
Information about additional web browsers and other useful software.
Software / Snagit & Camtasia by TechSmith
Powerful, yet easy-to-use, Camtasia helps you create professional videos without having to be a video pro. Easily record your on-screen activity or import HD camera video, customize and edit content and share your videos with viewers on nearly any device.
Instructional Technology / Canvas
Add vendor LTI or write in-house LTI to Canvas
Housing & Residence Life
For information on computer labs, lab printing, and to report an issue with a computer lab/printer.
Administrative Applications / Services Related to CQCS Applications for DAFVM
Report an issue with a CQCS application or request ITS to run a process against the CQCS database
Administrative Applications / eForms
Request to have an eForm created or modified
Telephone
Request to have an automated attendant created or modified for a phone number
Software / Other Software
Contact information for departmental purchasing of software packages.
Software / Geospatial Software
ESRI-ArcGIS Desktop 10.8.1
Software / Geospatial Software
Wireless, Network, & Internet Access / Wired Network Access / Fiber
To request Install/Change/Repair of a fiber optic line.
File Storage & Servers / File Access and Sharing
Filelocker allows you to share files with other people both inside and outside of Mississippi State University. It is a temporary and secure storage system for sharing files and data.
Life Safety Division (Genetec)
To request a new Access Control/Camera Surveillance Installation on Genetec.
Life Safety Division (Genetec)
To request service to a Genetec Card Reader or Video Surveillance Camera.
Wireless, Network, & Internet Access / Wireless Network Access
Retrieve the Guest Password for the msuguest wireless network. This is only available for MSU employees or authorized individuals
Computer & Printer Services / Computer & Device Support
Network cables and other misc. hardware requests
Software / Geospatial Software
ERDAS Imagine 2022
Housing & Residence Life / Housing Fix-It Requests
Wireless, Ethernet, Telephone, Cable Television, and Access problems.
Housing & Residence Life / Housing Fix-It Requests
Furniture and appliance problems.
Housing & Residence Life
To request paper, toner, or misc. copier supplies.
Administrative Applications / Banner
Integration between 3rd Party and Banner
Technology Project & Pre-Procurement Requests
Any work that has an ITS component and requires the use of ITS resources for 5 days (40 hours) or more is considered an IT project. All potential IT projects need to have a project request created and submitted to provide ITS with the information necessary to determine the initial size and complexity of the project.
College of Veterinary Medicine (CVM) / IT (CVM)
IT Support for CVM
Software / Geospatial Software
ENVI 5.6
Software / Mathematical Software
Maple is a powerful interactive computer algebra system.
Software / Mathematical Software
Mathematica seamlessly integrates a numeric and symbolic computational engine: graphics systems, and advanced connectivity to other applications.
Software / Mathematical Software
MATLAB® is a high-level language and interactive environment that enables users to perform computationally intensive tasks.
Software / Microsoft Office
Microsoft Office for personally-owned laptop or desktop computers
Software / Microsoft Office
Request the installation of Microsoft Office on an MSU-inventoried system.
Administrative Applications / AiM
Request to modify an existing report or make changes to data in the AiM Database
Administrative Applications / Banner / myBanner
Request access to myBanner for Faculty and other myBanner functions
Use this service if you are unable to find what you are looking for using the Knowledge Base, Service Catalog, or by searching
Administrative Applications
Services related to Departmental Purchased Systems not listed Individually
Technology Project & Pre-Procurement Requests
ITS reviews all hardware, software, and technical systems over $5,000 prior to their purchase to ensure they comply with the technical and cybersecurity standards of Mississippi State University.
Training & Workshops
Training/workshop topics include Banner, eForms, Webex, Web Accessibility, Canvas, Classroom Technology, etc.
Information Security
Report a credit/payment card incident
Administrative Applications / Banner / Administrative Banner
Report a duplicate person entry in Banner
Computer & Printer Services / Printing Support / BullyPrint (Student For-Fee Printing)
Information about BullyPrint services
Information Security
Report an Information Security incident.
Computer & Printer Services / Computer & Device Support
Available for MSU-inventoried computers/devices only.
Administrative Applications / Digital Signage
Report an issue with a content digital sign
Wireless, Network, & Internet Access / Wired Network Access / Data Port
Telephone
To report an issue with a phone line, such as buzzing on the line, call forwarding not working, caller ID not correct, receiving calls from wrong number, etc.
Administrative Applications / Digital Signage
Report an issue with a scheduling panel
File Storage & Servers
Report an issue with a Virtual Server
Administrative Applications / Ad Astra (Scheduling)
To notify ITS when Ad Astra is not working correctly.
Administrative Applications / Banner / Administrative Banner
Report an issue with Administrative Banner forms, access, reports, etc.
Administrative Applications / AiM
Report an issue with Aim.
Administrative Applications / eForms
Report any issues you may have with accessing/using an eForm.
NetID, Accounts, & Access Management / ID Cards
ID Card Issues
Instructional Technology / Attendance Tracking
Report an issue with the classroom Attendance Tracking system
NetID, Accounts, & Access Management / Card/Door Access
Report an issue with card/door access or a card access reader.
Instructional Technology / Classroom Technology
Report an issue with Classroom Technology Equipment in an ITS-supported classroom.
Administrative Applications / Concur Travel
To report an issue with accessing the Concur Travel system.
Administrative Applications / Banner / Degree Works
Information Security / Information Security Training
Report any issues you may encounter with the Information Security Training course.
Instructional Technology / Computer Labs
Report an issue with an installed software package on a lab computer
Training & Workshops
Report an issue with ITS Training Workshop registration
Instructional Technology / Computer Labs
Report an issue with logging into a lab computer
Administrative Applications / Banner / myBanner
Report any issues you are having with myBanner
Administrative Applications / myState
Report any issues you are having with the myState portal (my.msstate.edu) or myState mobile
Email & Calendar / Spam/Phishing
Report any issues you may encounter with SPAM email such as excessive emails, suspicious emails, etc.
Computer & Printer Services / Printing Support
Report an issue with printing to an MSU-inventoried printer
Instructional Technology / Computer Labs
Report an issue with printing in a computer lab
NetID, Accounts, & Access Management / ID Cards
Report any problems with uploading a photo to or accessing the Campus ID Card upload portal.
File Storage & Servers / I:/J: Drive (User directories)
Report an issue with connecting to, accessing, or using the I: Drive (HOME directory)
File Storage & Servers / I:/J: Drive (User directories)
Report an issue with connecting to, accessing, or using the J: Drive (COMMON directory)
File Storage & Servers
Q: Drive issues
File Storage & Servers / File Access and Sharing
Report an issue with Web access to MSU file storage (I: and J: drives)
Wireless, Network, & Internet Access / Wired Network Access
Wireless, Network, & Internet Access / Wireless Network Access
Report an issue with connecting to MSU wireless networks on campus. These networks include eduroam, msu3, and msuguest.
Instructional Technology / Computer Labs
Use this service to report any issues you experience on a lab computer that do not fall under the other, specific services in this category.
Information Security / Malware/Virus
Reporting if your system is infected with malware (virus, trojan, worm, cryptolocker, etc.)
Web Services / Departmental Website / Website Access
Request a change to the owner or webmaster for a university/departmental website.
Web Services / Student Organization Website
To request a change of owner or webmaster for a Student Organization Website.
Email & Calendar / Mailing List
Request a change to a Mailing list (Banner, Class, and @lists.msstate.edu).
Training & Workshops
Request to have a custom workshop created
NetID, Accounts, & Access Management / ID Cards
For after you have registered for classes. Please read the next page carefully.
Wireless, Network, & Internet Access
Request to have a firewall exception for a specific URL, IP, or port
Email & Calendar / Mass Announcement
Request to have a mass email be sent out to Faculty, Staff, and Students.
Computer & Printer Services / Computer & Device Support
Request to have a new computer/devices set up. This service is available for MSU-inventoried computers/devices only.
Administrative Applications / Digital Signage
Request new digital signage installation
Email & Calendar / Mailing List
Request a new mailing list.
Administrative Applications / Banner / Administrative Banner
To request a specific report be run and emailed back to the client.
Computer & Printer Services
Request a quote for a new, MSU-inventoried computer, printer, or other piece of equipment
Telephone
Request to reset or change the passcode used to access voicemail
Information Security
Request to have an SSL certificate generated or updated for a web server.
Information Security / Two-Factor Authentication (Duo/Microsoft 2FA)
Request a 2FA token for authenticating without a mobile device.
Information Security / Two-Factor Authentication (Duo/Microsoft 2FA)
Replacement 2FA Fob for authenticating without a Mobile Device.
Information Security / Vulnerability Assessment
Request a vulnerability scan be performed by our ITS Security and Compliance team
Computer & Printer Services / Printing Support
Request access to a certain printer or be added to a printing group
Web Services / Departmental Website / Website Access
Request access to the content management system for an existing web site or to data being collected from a form or application
Web Services / Web Accessibility (Siteimprove)
Used for requesting access in Siteimprove to certain websites.
NetID, Accounts, & Access Management
Requests for this access must be made through the MSU Police Department. See full service for Contact information.
Information Security / Information Security Training
Information Security Training is MSU's online training for safe computing.
Web Services
Request that another user be granted access to modify the departmental online directory. This request must come from a current, authorized individual on behalf of the user that needs the access.
Software / Antivirus
Used for requesting access to the Cisco AMP (Advanced Malware Protection) console for Campus IT Administrators
File Storage & Servers
Q: Drive access
Instructional Technology / Webex
Administrative Applications / Concur Travel
To request access to, removal of, or modification to access for Concur travel.
Computer & Printer Services / Computer & Device Support / Software Install on an MSU-Inventoried System
Available for MSU-inventoried systems only. Includes Adobe Acrobat, Illustrator, InDesign, Photoshop, Premier Pro, Dreamweaver, Audition, PageMaker, etc.
Email & Calendar / Microsoft 365 Email & Calendar
Request to have an Exchange account deleted or deactivated.
Instructional Technology / Canvas
Requesting non-Banner courses is now done via eForms. Please use the link in this service to be taken to the appropriate eForm.
Web Services / Departmental Website / Website Maintenance
Increase storage space for a website.
NetID, Accounts, & Access Management / ID Cards
Request an off-campus employee ID card.
Information Security / Computer Encryption
Encryption/decryption solution for Apple computers.
Computer & Printer Services / Printing Support / BullyPrint (Student For-Fee Printing)
Request assistance with installing BullyPrint for printing to for-fee printers on campus
NetID, Accounts, & Access Management / NetID & NetPassword
Request assistance if you receive notice or feel that your account is compromised.
Email & Calendar / Mailing List
Assistance with how the mailing lists work, how to make changes, and list questions.
NetID, Accounts, & Access Management / Card/Door Access
New card/door access requests should be made to your Building Manager. Use this service if you need additional assistance.
Information Security
This service is for only for questions, modifications, and issues regarding Admin By Request (ABR). Access to ABR is handled in a separate service (see details on full service page).
Software / Adobe
Request assistance with the Adobe Creative Cloud licensing available to students, faculty, and staff through MSU's Adobe Creative Campus agreement.
NetID, Accounts, & Access Management
To request access to the Adoption Insight Portal for textbook selection.
Email & Calendar / Microsoft 365 Email & Calendar
The University also offers calendar services to Faculty & Staff within Outlook / Exchange.
Instructional Technology / Attendance Tracking
Request assistance with Attendance Tracking.
Computer & Printer Services / Printing Support / BullyPrint (Student For-Fee Printing)
Request assistance with BullyPrint printing charges
Instructional Technology / Canvas
Assistance with using Canvas and reporting issues for students/instructors/TAs/designers.
Software / Cisco AnyConnect VPN Client
Installation of or issues with the Cisco AnyConnect VPN Client (used to connect to the MSU Campus Network) and managing access to VPN groups. Using the VPN is required for working in some MSU systems from off-campus.
Administrative Applications / ITS Billing
Request assistance with departmental PINNACLE billing statement
Email & Calendar / Microsoft 365 Email & Calendar
Request assistance with setting up your MSU email on a mobile device (phone, tablet, or other)
Email & Calendar / Microsoft 365 Email & Calendar
Request assistance, report issues, or ask questions regarding Employee email (Microsoft 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web.
Wireless, Network, & Internet Access / Wireless Network Access
Request help with setting up phones, tablets, gaming systems, TVs, and e-Readers on the MSU wireless network
Instructional Technology / Classroom Technology
Request assistance with Lecture capture
Administrative Applications / Maroon Alert
Request assistance with Maroon Alert setup and issues.
Email & Calendar / Instant Messenger Services
Request assistance with instant messaging via Microsoft Teams
Software / Antivirus
Request antivirus software be installed or report any issues with antivirus software on an MSU-owned computer.
File Storage & Servers
Questions and issues related to OneDrive
Email & Calendar / Microsoft 365 Email & Calendar
Request assistance with Shared Exchange Folders which allow Faculty & Staff to communicate in a shared location via Outlook/Exchange.
Email & Calendar / Microsoft 365 Email & Calendar
Request assistance, report issues, or ask questions regarding Student email (Microsoft 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web.
Email & Calendar / Instant Messenger Services
To request team creation or modification.
Email & Calendar / Microsoft 365 Email & Calendar
Requesting assistance with the setup of M365/Outlook email and settings within the Mail app on macOS.
Information Security / Two-Factor Authentication (Duo/Microsoft 2FA)
Assistance with enrolling in two-factor authentication, adding new devices and reactivating current devices, locked two-factor accounts, and any other questions or issues with setting up and using two-factor authentication.
Web Services / Student Organization Website
To assist web admins for MSU websites
Instructional Technology / Webex
Request assistance with Webex Meetings, Training, Events, etc. including setup, audio/video, and installation/use of the desktop software and mobile apps.
Administrative Applications / Banner / myBanner
Request assistance with having your business or ID card photo displayed on your profile on various MSU systems and services.
NetID, Accounts, & Access Management / NetID & NetPassword
Request assistance with your NetID & MSU ID#
NetID, Accounts, & Access Management / NetID & NetPassword
Request assistance with your NetPassword.
Administrative Applications / Banner / Administrative Banner
Request upload of Banner data.
Administrative Applications / Banner / Administrative Banner
Request EIS make data changes in Banner or run a report for your department.
Information Security / Computer Encryption
Encryption software for Windows.
Information Security / Computer Encryption
Unlocking a BitLocker/MBAM Windows system.
Computer & Printer Services / Computer & Device Support / Software Install on an MSU-Inventoried System
Budget Software and Icon installation
Housing & Residence Life / Residence Hall Access
Instructional Technology / Canvas
To request a one on one Canvas session for assistance with your course.
Computer & Printer Services
Request to have the storage drive of an MSU-inventoried computer cleared of all data.
Wireless, Network, & Internet Access / Wired Network Access / Data Port
To request an activation, deactivation, install, change, move, repair to a data port.
Administrative Applications / ITS Billing
Request to create, change or terminate your Departmental Main Billing Number or change your Banner Account Number
Web Services / Departmental Website / Website Development
Request departmental webspace
Administrative Applications / Digital Signage
Request account to manage content on a digital signage display.
Administrative Applications / eForms
Request for removal/deletion of an eForm, approval queue changes, status changes, or moving approval to a different individual
Computer & Printer Services / Mac/Apple Hardware Support
MSU has a certified Apple Hardware Support Center. Evaluation/repair for a hardware issue with an Apple computer (Macbook, iMac, etc.) can be requested by Staff, Faculty, and Students.
Meridian Campus ITS
Request ITS assistance with events hosted at the Meridian campus at the College Park, Riley Center, or Riley Campus locations.
NetID, Accounts, & Access Management / ID Cards
Request for Camp ID cards/bands
Web Services
Request the restoration of a file for a website.
NetID, Accounts, & Access Management / ID Cards
Request for Key Cards
Computer & Printer Services / Computer & Device Support / Software Install on an MSU-Inventoried System
Available for MSU-inventoried systems only.
Information Security / Information Security Consulting
Request Information Security Consulting services from ITS
NetID, Accounts, & Access Management / Card/Door Access
Request to have a card access reader installed
Administrative Applications / Key Solutions (Research Compliance)
Request system maintenance be performed on Key Solutions application
Computer & Printer Services / Computer & Device Support
Available for MSU-inventoried computers/devices only. Request for general or specific computer maintenance to be performed including Operating System upgrade and hardware evaluation/upgrade.
Computer & Printer Services / Computer & Device Support / Software Install on an MSU-Inventoried System
Available for MSU-inventoried systems only. Includes Access, Excel, Outlook, Word, etc.
Administrative Applications / Banner / Administrative Banner
Request a modification to an Admin Banner Process, Report, or Admin Page. Changes are subject to approval.
Administrative Applications / Banner / myBanner
Request modification of a myBanner Page
Administrative Applications / myState
Request modification of content in the myState portal or myState mobile
Web Services / Departmental Website / Website Development
Request a .msstate.edu subdomain.
Administrative Applications / AiM
Request new AiM functionality or new Report
Administrative Applications / Banner / Administrative Banner
Request new Banner Functionality (new report or Admin Page)
Wireless, Network, & Internet Access / Wired Network Access
Administrative Applications / Banner / myBanner
Request new myBanner functionality
Administrative Applications / myState
Request new myState functionality
Telephone
Request that new voicemail service be set up for a phone line
Web Services / Departmental Website / Website Development
Request a qualified, Non-MSU Domain
Administrative Applications / Key Solutions (Research Compliance)
Request to add, remove or change access to Key Solutions application
Computer & Printer Services / Printing Support
Request for a Banner, network, or local printer be set up
Information Security / Network Quarantine
Request to have a device removed from quarantine due to a copyright violation.
NetID, Accounts, & Access Management
Request to have a Bomgar account created for secure remote connection to support users or access endpoints.
File Storage & Servers
To request access to a server.
Instructional Technology / Classroom Technology
Request software installation on a classroom Lectern PC
Wireless, Network, & Internet Access / Wireless Network Access
Request to have wireless (WiFi) access added in a new area or building where it is not currently available.
Telephone
To get a quote and request phone maintenance.
Administrative Applications / Services Related to CQCS Applications for DAFVM
Request to add, remove or change access to DAFVM applications
Wireless, Network, & Internet Access / Cisco AnyConnect VPN
Request user management or a configuration change for a departmental VPN
NetID, Accounts, & Access Management / Card/Door Access
To request door manager access to be added or removed.
File Storage & Servers / I:/J: Drive (User directories)
Request addition/removal of access for I: Drive, J: Drive, P: Drive, or other network drives
Housing & Residence Life / Residence Hall Access
To request general door access.
Training & Workshops
Request to cancel your workshop registration
Telephone
Request to change the billing number currently used for a long distance number, calling card, or conferencing account. Note that an LDS number or Calling Card is only needed for use with the legacy telephone system
Email & Calendar / Microsoft 365 Email & Calendar
Faculty and Staff can request to change the outgoing (From:) email address to their departmental or friendly email address.
Email & Calendar / Microsoft 365 Email & Calendar
Shared Exchange/Outlook Resources allow a group or department to have a separate email account to view and reply to emails without using their own email address. This also includes a shared Calendar.
Email & Calendar / Microsoft 365 Email & Calendar
Shared mailboxes allow Faculty & Staff to communicate in a shared location via Outlook/Exchange.
Telephone
Request to create or terminate a personal long distance service account.
Telephone
Request to establish or delete a departmental long distance service, travel calling card, and conferencing request.Note that an LDS number or Calling Card is only needed for use with the legacy telephone system
Telephone
Request to forward VoIP phone remotely to another number, request a change to current forwarding settings, or request to forward VoIP voicemail to an email address.
File Storage & Servers / I:/J: Drive (User directories)
Request to have a deleted file or folder on a network drive restored
Computer & Printer Services / Printing Support
Request for a network printer's (Banner or network) queue be cleared
File Storage & Servers / I:/J: Drive (User directories)
Request additional storage space on the I: drive/J: drive
Information Security / Network Quarantine
Request to have your device removed from quarantine for a non-copyright related issue such as malware and unusual network activity.
Information Security / Network Quarantine
NetID, Accounts, & Access Management / Card/Door Access
Requests to modify card/door access should be made to your Building Manager. Use this service if you need additional assistance.
Telephone
Request to order new residence hall telephone service. Only students currently living in residence halls are eligible for this service.
Web Services / Web Accessibility (Siteimprove)
Used for requesting a website be removed from Siteimprove.
NetID, Accounts, & Access Management / Card/Door Access
Request to have an existing card reader repaired
Instructional Technology / Classroom Technology
Request training on how to use or troubleshoot the Classroom Technology equipment in ITS-maintained classrooms
Computer & Printer Services / Mac/Apple Hardware Support
MSU has a certified Apple Hardware Support Center. Request for a hardware upgrade for an Apple system can be made by students, faculty, and staff. Existing Mac system hardware includes, but is not limited to, RAM(memory), hard drive or solid state drive, monitor, graphics card, and network card.
Wireless, Network, & Internet Access / Cisco AnyConnect VPN
Request to give a vendor access to the main campus or departmental VPN
File Storage & Servers
Request to create or delete a virtual server account or request an increase in disk space for a virtual server
Web Services / Departmental Website / Website Development
Request website development available to ITS web clients.
Web Services / Departmental Website / Website Maintenance
Request website maintenance available to ITS web clients.
Wireless, Network, & Internet Access / Wireless Network Access
Request to have special wireless access added or configured for a campus event
Wireless, Network, & Internet Access
Request or modify a hostname or DNS entry
Wireless, Network, & Internet Access
Request or modify a static IP address for a computer, printer, or other device
Email & Calendar / Microsoft 365 Email & Calendar
Shared email resources allow a group or department to have a separate email account to view and reply to emails without using their own email address. This also includes a shared Calendar.
Request an update to or a new ITS Service Desk knowledge base article.
Email & Calendar / Microsoft 365 Email & Calendar
Requesting/removing a departmental alias which is connected to the same inbox as your netid@msstate.edu address.
Administrative Applications / Ad Astra (Scheduling)
Request or revoke Ad Astra access
NetID, Accounts, & Access Management / Affiliate Access
*This request has been moved to an eForm.*
Request MSU access for those that are affiliated by the University, but are not students nor paid by the University.
Software / Respondus
This is the Instructor side for creating exams and importing into Canvas.
Software / Respondus
This is the Student side for digital test proctoring.
Software / Statistical Software
SAS is a statistical package with analytical solutions ranging from simple statistics to advanced data mining solutions.
Administrative Applications / Banner
Request assistance with Slate
Software / Snagit & Camtasia by TechSmith
Capture anything on your screen with the ultimate screen capture tool. With Snagit’s easy-to-use tools, you can quickly create images and videos. Snagit empowers you to communicate efficiently with visuals that give your ideas clarity and help you explain any subject.
Software / Statistical Software
IBM SPSS is a set of statistical analysis tools.
Software / Statistical Software
Instructional Technology / Turning Technologies
Audience Response System devices.
Instructional Technology / Turning Technologies
Turning Technologies software for Faculty and Staff.
Software / Other Software
Cisco Umbrella Roaming Client for MSU inventoried systems.
Housing & Residence Life / Residence Hall Access
Access request for Vendors
Administrative Applications / Banner
Banner document management
Software / Other Software
X-Win32 allows users to access and use X applications and display the X environment on their Windows XP - Windows 10 personal computers.