Services A-Z (241)

Request to add, remove, or change Administrative Banner Access.

Request AiM Server / Software Upgrade

Request to have an AiM User modified

Request to create a new Aim User or remove an existing user

Request work for AiMCAD

IBM Amos is a set of statistical analysis tools.

Autodesk is provided to student, faculty & staff via educational model for free via a web link on the ITS website. It can also be used on a departmental system for teaching and academic research for free. It is no longer provided for non-academic reasons at no charge.

Creating and Maintaining Banner Lists

Request or modify a Banner Workflow

Information about additional web browsers and other useful software.

Powerful, yet easy-to-use, Camtasia helps you create professional videos without having to be a video pro. Easily record your on-screen activity or import HD camera video, customize and edit content and share your videos with viewers on nearly any device.

Add vendor LTI or write in-house LTI to Canvas

For information on computer labs, lab printing, and to report an issue with a computer lab/printer.

Report an issue with a CQCS application or request ITS to run a process against the CQCS database

Request to have an eForm created or modified

Request to have an automated attendant created or modified for a phone number

Contact information for departmental purchasing of software packages.

ESRI-ArcGIS Desktop 10.8.1

To request Install/Change/Repair of a fiber optic line.

Filelocker allows you to share files with other people both inside and outside of Mississippi State University. It is a temporary and secure storage system for sharing files and data.

To request a new Access Control/Camera Surveillance Installation on Genetec.

To request service to a Genetec Card Reader or Video Surveillance Camera.

Retrieve the Guest Password for the msuguest wireless network. This is only available for MSU employees or authorized individuals

Network cables and other misc. hardware requests

ERDAS Imagine 2022

Wireless, Ethernet, Telephone, Cable Television, and Access problems.

Furniture and appliance problems.

To request paper, toner, or misc. copier supplies.

Integration between 3rd Party and Banner

Any work that has an ITS component and requires the use of ITS resources for 5 days (40 hours) or more is considered an IT project. All potential IT projects need to have a project request created and submitted to provide ITS with the information necessary to determine the initial size and complexity of the project.

IT Support for CVM

ENVI 5.6

Maple is a powerful interactive computer algebra system.

Mathematica seamlessly integrates a numeric and symbolic computational engine: graphics systems, and advanced connectivity to other applications.

MATLAB® is a high-level language and interactive environment that enables users to perform computationally intensive tasks.

Microsoft Office for personally-owned laptop or desktop computers

Request the installation of Microsoft Office on an MSU-inventoried system.

Request to modify an existing report or make changes to data in the AiM Database

Request access to myBanner for Faculty and other myBanner functions

Use this service if you are unable to find what you are looking for using the Knowledge Base, Service Catalog, or by searching

Services related to Departmental Purchased Systems not listed Individually

ITS reviews all hardware, software, and technical systems over $5,000 prior to their purchase to ensure they comply with the technical and cybersecurity standards of Mississippi State University.

Training/workshop topics include Banner, eForms, Webex, Web Accessibility, Canvas, Classroom Technology, etc.

Report a credit/payment card incident

Report a duplicate person entry in Banner

Information about BullyPrint services

Report an Information Security incident.

Available for MSU-inventoried computers/devices only.

Report an issue with a content digital sign

To report an issue with a phone line, such as buzzing on the line, call forwarding not working, caller ID not correct, receiving calls from wrong number, etc.

Report an issue with a scheduling panel

Report an issue with a Virtual Server

To notify ITS when Ad Astra is not working correctly.

Report an issue with Administrative Banner forms, access, reports, etc.

Report an issue with Aim.

Report any issues you may have with accessing/using an eForm.

ID Card Issues

Report an issue with the classroom Attendance Tracking system

Report an issue with card/door access or a card access reader.

Report an issue with Classroom Technology Equipment in an ITS-supported classroom.

To report an issue with accessing the Concur Travel system.

Report any issues you may encounter with the Information Security Training course.

Report an issue with an installed software package on a lab computer

Report an issue with ITS Training Workshop registration

Report an issue with logging into a lab computer

Report any issues you are having with myBanner

Report any issues you are having with the myState portal (my.msstate.edu) or myState mobile

Report any issues you may encounter with SPAM email such as excessive emails, suspicious emails, etc.

Report an issue with printing to an MSU-inventoried printer

Report an issue with printing in a computer lab

Report any problems with uploading a photo to or accessing the Campus ID Card upload portal.

Report an issue with connecting to, accessing, or using the I: Drive (HOME directory)

Report an issue with connecting to, accessing, or using the J: Drive (COMMON directory)

Q: Drive issues

Report an issue with Web access to MSU file storage (I: and J: drives)

Report an issue with connecting to MSU wireless networks on campus. These networks include eduroam, msu3, and msuguest.

Use this service to report any issues you experience on a lab computer that do not fall under the other, specific services in this category.

Reporting if your system is infected with malware (virus, trojan, worm, cryptolocker, etc.)

Request a change to the owner or webmaster for a university/departmental website.

To request a change of owner or webmaster for a Student Organization Website.

Request a change to a Mailing list (Banner, Class, and @lists.msstate.edu).

Request to have a custom workshop created

For after you have registered for classes. Please read the next page carefully.

Request to have a firewall exception for a specific URL, IP, or port

Request to have a mass email be sent out to Faculty, Staff, and Students.

Request to have a new computer/devices set up. This service is available for MSU-inventoried computers/devices only.

Request new digital signage installation

Request a new mailing list.

To request a specific report be run and emailed back to the client.

Request a quote for a new, MSU-inventoried computer, printer, or other piece of equipment

Request to reset or change the passcode used to access voicemail

Request to have an SSL certificate generated or updated for a web server.

Request a 2FA token for authenticating without a mobile device.

Replacement 2FA Fob for authenticating without a Mobile Device.

Request a vulnerability scan be performed by our ITS Security and Compliance team

Request access to a certain printer or be added to a printing group

Request access to the content management system for an existing web site or to data being collected from a form or application

Used for requesting access in Siteimprove to certain websites.

Requests for this access must be made through the MSU Police Department. See full service for Contact information.

Information Security Training is MSU's online training for safe computing.

Request that another user be granted access to modify the departmental online directory. This request must come from a current, authorized individual on behalf of the user that needs the access.

Used for requesting access to the Cisco AMP (Advanced Malware Protection) console for Campus IT Administrators

Q: Drive access

To request access to, removal of, or modification to access for Concur travel.

Available for MSU-inventoried systems only. Includes Adobe Acrobat, Illustrator, InDesign, Photoshop, Premier Pro, Dreamweaver, Audition, PageMaker, etc.

Request to have an Exchange account deleted or deactivated.

Requesting non-Banner courses is now done via eForms. Please use the link in this service to be taken to the appropriate eForm.

Increase storage space for a website.

Request an off-campus employee ID card.

Encryption/decryption solution for Apple computers.

Request assistance with installing BullyPrint for printing to for-fee printers on campus

Request assistance if you receive notice or feel that your account is compromised.

Assistance with how the mailing lists work, how to make changes, and list questions.

New card/door access requests should be made to your Building Manager. Use this service if you need additional assistance.

This service is for only for questions, modifications, and issues regarding Admin By Request (ABR). Access to ABR is handled in a separate service (see details on full service page).

Request assistance with the Adobe Creative Cloud licensing available to students, faculty, and staff through MSU's Adobe Creative Campus agreement.

To request access to the Adoption Insight Portal for textbook selection.

The University also offers calendar services to Faculty & Staff within Outlook / Exchange.

Request assistance with Attendance Tracking.

Request assistance with BullyPrint printing charges

Assistance with using Canvas and reporting issues for students/instructors/TAs/designers.

Installation of or issues with the Cisco AnyConnect VPN Client (used to connect to the MSU Campus Network) and managing access to VPN groups. Using the VPN is required for working in some MSU systems from off-campus.

Request assistance with departmental PINNACLE billing statement

Request assistance with setting up your MSU email on a mobile device (phone, tablet, or other)

Request assistance, report issues, or ask questions regarding Employee email (Microsoft 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web.

Request help with setting up phones, tablets, gaming systems, TVs, and e-Readers on the MSU wireless network

Request assistance with Lecture capture

Request assistance with Maroon Alert setup and issues.

Request assistance with instant messaging via Microsoft Teams

Request antivirus software be installed or report any issues with antivirus software on an MSU-owned computer.

Questions and issues related to OneDrive

Request assistance with Shared Exchange Folders which allow Faculty & Staff to communicate in a shared location via Outlook/Exchange.

Request assistance, report issues, or ask questions regarding Student email (Microsoft 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web.

To request team creation or modification.

Requesting assistance with the setup of M365/Outlook email and settings within the Mail app on macOS.

Assistance with enrolling in two-factor authentication, adding new devices and reactivating current devices, locked two-factor accounts, and any other questions or issues with setting up and using two-factor authentication.

To assist web admins for MSU websites

Request assistance with Webex Meetings, Training, Events, etc. including setup, audio/video, and installation/use of the desktop software and mobile apps.

Request assistance with having your business or ID card photo displayed on your profile on various MSU systems and services.

Request assistance with your NetID & MSU ID#

Request assistance with your NetPassword.

Request upload of Banner data.

Request EIS make data changes in Banner or run a report for your department.

Encryption software for Windows.

Unlocking a BitLocker/MBAM Windows system.

Budget Software and Icon installation

To request a one on one Canvas session for assistance with your course.

Request to have the storage drive of an MSU-inventoried computer cleared of all data.

To request an activation, deactivation, install, change, move, repair to a data port.

Request to create, change or terminate your Departmental Main Billing Number or change your Banner Account Number

Request departmental webspace

Request account to manage content on a digital signage display.

Request for removal/deletion of an eForm, approval queue changes, status changes, or moving approval to a different individual

MSU has a certified Apple Hardware Support Center. Evaluation/repair for a hardware issue with an Apple computer (Macbook, iMac, etc.) can be requested by Staff, Faculty, and Students.

Request ITS assistance with events hosted at the Meridian campus at the College Park, Riley Center, or Riley Campus locations.

Request for Camp ID cards/bands

Request the restoration of a file for a website.

Request for Key Cards

Available for MSU-inventoried systems only.

Request Information Security Consulting services from ITS

Request to have a card access reader installed

Request system maintenance be performed on Key Solutions application

Available for MSU-inventoried computers/devices only. Request for general or specific computer maintenance to be performed including Operating System upgrade and hardware evaluation/upgrade.

Available for MSU-inventoried systems only. Includes Access, Excel, Outlook, Word, etc.

Request a modification to an Admin Banner Process, Report, or Admin Page. Changes are subject to approval.

Request modification of a myBanner Page

Request modification of content in the myState portal or myState mobile

Request a .msstate.edu subdomain.

Request new AiM functionality or new Report

Request new Banner Functionality (new report or Admin Page)

Request new myBanner functionality

Request new myState functionality

Request that new voicemail service be set up for a phone line

Request a qualified, Non-MSU Domain

Request to add, remove or change access to Key Solutions application

Request for a Banner, network, or local printer be set up

Request to have a device removed from quarantine due to a copyright violation.

Request to have a Bomgar account created for secure remote connection to support users or access endpoints.

To request access to a server.

Request software installation on a classroom Lectern PC

Request to have wireless (WiFi) access added in a new area or building where it is not currently available.

To get a quote and request phone maintenance.

Request to add, remove or change access to DAFVM applications

Request user management or a configuration change for a departmental VPN

To request door manager access to be added or removed.

Request addition/removal of access for I: Drive, J: Drive, P: Drive, or other network drives

To request general door access.

Request to cancel your workshop registration

Request to change the billing number currently used for a long distance number, calling card, or conferencing account. Note that an LDS number or Calling Card is only needed for use with the legacy telephone system

Faculty and Staff can request to change the outgoing (From:) email address to their departmental or friendly email address.

Shared Exchange/Outlook Resources allow a group or department to have a separate email account to view and reply to emails without using their own email address. This also includes a shared Calendar.

Shared mailboxes allow Faculty & Staff to communicate in a shared location via Outlook/Exchange.

Request to create or terminate a personal long distance service account.

Request to establish or delete a departmental long distance service, travel calling card, and conferencing request.Note that an LDS number or Calling Card is only needed for use with the legacy telephone system

Request to forward VoIP phone remotely to another number, request a change to current forwarding settings, or request to forward VoIP voicemail to an email address.

Request to have a deleted file or folder on a network drive restored

Request for a network printer's (Banner or network) queue be cleared

Request additional storage space on the I: drive/J: drive

Request to have your device removed from quarantine for a non-copyright related issue such as malware and unusual network activity.

Requests to modify card/door access should be made to your Building Manager. Use this service if you need additional assistance.

Request to order new residence hall telephone service. Only students currently living in residence halls are eligible for this service.

Used for requesting a website be removed from Siteimprove.

Request to have an existing card reader repaired

Request training on how to use or troubleshoot the Classroom Technology equipment in ITS-maintained classrooms

MSU has a certified Apple Hardware Support Center. Request for a hardware upgrade for an Apple system can be made by students, faculty, and staff. Existing Mac system hardware includes, but is not limited to, RAM(memory), hard drive or solid state drive, monitor, graphics card, and network card.

Request to give a vendor access to the main campus or departmental VPN

Request to create or delete a virtual server account or request an increase in disk space for a virtual server

Request website development available to ITS web clients.

Request website maintenance available to ITS web clients.

Request to have special wireless access added or configured for a campus event

Request or modify a hostname or DNS entry

Request or modify a static IP address for a computer, printer, or other device

Shared email resources allow a group or department to have a separate email account to view and reply to emails without using their own email address. This also includes a shared Calendar.

Request an update to or a new ITS Service Desk knowledge base article.

Requesting/removing a departmental alias which is connected to the same inbox as your netid@msstate.edu address.

Request or revoke Ad Astra access

*This request has been moved to an eForm.*

Request MSU access for those that are affiliated by the University, but are not students nor paid by the University.

This is the Instructor side for creating exams and importing into Canvas.

This is the Student side for digital test proctoring.

SAS is a statistical package with analytical solutions ranging from simple statistics to advanced data mining solutions.

Request assistance with Slate

Capture anything on your screen with the ultimate screen capture tool. With Snagit’s easy-to-use tools, you can quickly create images and videos. Snagit empowers you to communicate efficiently with visuals that give your ideas clarity and help you explain any subject.

IBM SPSS is a set of statistical analysis tools.

Audience Response System devices.

Turning Technologies software for Faculty and Staff.

Cisco Umbrella Roaming Client for MSU inventoried systems.

Access request for Vendors

Banner document management

X-Win32 allows users to access and use X applications and display the X environment on their Windows XP - Windows 10 personal computers.