Knowledge Base

Categories (13)

Getting Started with the Service Desk

Guides for using the Knowledge, Service Catalog, etc. on the Service Desk site and articles linking to popular resources for students, faculty, and staff.
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Administrative Applications

Articles related to Banner, myState, Maroon Alerts, eForms, Budget
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Computer & Printer Services

Articles related to MSU-inventoried computers, printers, & other equipment
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Email, Calendar, & Communication

Articles related to MSU email and calendars for employees and students, mailing lists, mass announcements, instant messaging
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File Storage & Servers

Articles related to file storage, file sharing, Active Directory (AD), servers
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Information Security

Articles related to two-factor authentication, encryption, phishing/spam, compromised accounts, quarantined devices, malware, Information Security Training and Firewall Exceptions.
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Instructional Technology

Articles related to Learning Management Systems (Canvas), Classroom Technology, Attendance Tracking, Computer Labs
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NetID, Accounts, & Access Management

Articles related to NetID/NetPassword, ID cards, affiliate access
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Software

Articles related to installing and troubleshooting software.
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Student/Parent Services

Articles related to QuickPay, Parent Portal, Student Services
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Telephone

Articles related to telephones, VOIP, podcasting, videostreaming
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Web Services

Articles related to departmental and student organization websites, Webex conferencing, and web accessibility
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Wireless, Network, & Internet Access

Articles related to wireless/wired network access, door access, VPN, and network connectivity
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Articles (7)

Pinned Article Contact the ITS Service Desk

Contact information and hours of operation for the ITS Service Desk

Pinned Article How to upload employee COVID-19 vaccination records

Instructions for submitting COVID-19 vaccination records or exemption requests for employees.

Pinned Article Service Request Forms

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