Popular Services

Microsoft Office for personally-owned laptop or desktop computers

Installation of or issues with the Cisco AnyConnect VPN Client used to connect to the MSU Campus Network. Using the VPN is required for working in some MSU systems from off-campus.

Use this service if you are unable to find what you are looking for using the Knowledge Base, Service Catalog, or by searching

Autodesk is provided to student, faculty & staff via educational model for free via a web link on the ITS website. It can also be used on a departmental system for teaching and academic research for free. It is no longer provided for non-academic reasons at no charge.

IBM SPSS is a set of statistical analysis tools.

Retrieve the Guest Password for the msuguest wireless network. This is only available for MSU employees or authorized individuals

Request help with setting up phones, tablets, gaming systems, TVs, and e-Readers on the MSU wireless network

Furniture and appliance problems.

This is the Student side for digital test proctoring.


SAS is a statistical package with analytical solutions ranging from simple statistics to advanced data mining solutions.

Request to add, remove, or change Banner Access.

Reporting issues with Employee email (Office 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web

Assistance with submitting items (assignments, assessments, blogs, journals), accessing courses, reporting problems, etc.

MATLAB® is a high-level language and interactive environment that enables users to perform computationally intensive tasks.

Available for MSU-inventoried systems only. Includes Adobe Acrobat, Illustrator, InDesign, Photoshop, Premier Pro, Dreamweaver, Audition, PageMaker, etc.

Request antivirus software be installed or report any issues with antivirus software on an MSU-owned computer.

Request a 2FA token for authenticating without a mobile device.

Available for MSU-inventoried computers/devices only.

Request assistance with your NetPassword.

Assistance with enrolling in two-factor authentication, adding new devices and reactivating current devices, locked two-factor accounts, and any other questions or issues with setting up and using two-factor authentication.

Request MSU access for those that are affiliated by the University, but are not students nor paid by the University.

Request access to myBanner for Faculty and other myBanner functions

Request the installation of Microsoft Office on an MSU-inventoried system.

Report an issue with Classroom Technology Equipment in an ITS-supported classroom

Report any issues using or configuring student email (BullyMail)