What to do if you can't log in to an MSU site/system

Having trouble logging in?

If you are unable to log in to MSU sites such as myState, Canvas, Banner, etc., there are a few things to check that might be causing an issue.

1.  If you can't get past the NetID/NetPassword login screen:

  • Remember that your NetPassword is 8-15 characters long, starts with a letter, contains at least two numbers, and is case sensitive.
  • Make sure your browser is not auto-filling the password in for you.
  • Make sure your caps lock is not engaged.
  • Check what site you are trying to log into, as not all use your official MSU credentials.  Common sites for using your NetID/NetPassword and that we can assist with a reset for are myState, myBanner, Canvas, and the MSU Library.  Those we cannot assist with include the MSU Jobs site, the MSU Career Center site, and third party software sites (Pearson, McGraw-Hill, etc.).
  • If you are an incoming student, you would have created your NetPassword and set your Security Question/Answer set during the application process. Please wait until you receive the paper acceptance letter before trying to log into myState or myBanner.
  • Previous students only retain access for a limited time (Undergrad two full semesters, Graduate three full semesters). If you have been gone longer than this, then you would no longer have access to log into MSU resources.
  • Try clearing the cache and cookies in your web browser to see if that allows you to log in. More information for doing this can be found in our Browser Cache/Cookies section.

If you tried all the steps above and are still having issues logging in, you can try changing your NetPassword.

If you are unable to change your NetPassword, please submit a Request assistance with your NetPassword ticket.

2.  If you can't get past the Duo/Two-Factor Authentication screen:

  • Make sure "Mississippi State University" is showing up in the Duo Mobile app on your smartphone. If it is not, you will need to reactivate your phone.
  • Try the Enter a Passcode option using the code from the Duo Mobile app if Send me a Push is not working.
  • If using a hardware token, let the code expire, then try another code.
  • If none of the above options are working or you don't have access to your two-factor device, try Generating a Passcode online instead. If this allows you to log in, try reactivating your phone.
  • If you receive a message that says your account is locked, wait one hour, and the lock should expire.

If you've tried all the steps above and are still having issues getting through the Duo/Two-Factor authentication screen, please submit a Report an issue with Two-Factor Authentication (Duo) ticket.

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Article ID: 1110
Mon 1/22/18 3:49 PM
Tue 9/1/20 4:30 PM