What to do if you can't log in to an MSU site/system

Having trouble logging in?

If you are unable to log in to MSU sites such as myState, Canvas, Banner, etc., there are a few things to check that might be causing an issue.

1.  If you can't get past the NetID/NetPassword login screen:

  • Remember that your NetPassword is 8-15 characters long, starts with a letter, contains at least two numbers, and is case sensitive.
  • Make sure your browser is not auto-filling the password in for you.
  • Make sure your caps lock is not engaged.
  • Check what site you are trying to log into, as not all use your official MSU credentials.  Common sites for using your NetID/NetPassword and that we can assist with a reset for are myState, myBanner, Canvas, and the MSU Library.  Those we cannot assist with include the MSU Jobs site, the MSU Career Center site, and third party software sites (Pearson, McGraw-Hill, etc.).
  • If you are an incoming student, you would have created your NetPassword and set your Security Question/Answer during the application process. Please wait until you receive the paper acceptance letter before trying to log in to myState or myBanner.
  • Previous students and employees only retain access for a limited time (Undergrad students - two full semesters, Graduate students - three full semesters, previous employees - 120 days after termination date). If you have been gone longer than this, then you would no longer have access to log in to MSU resources.
  • Try clearing the cache and cookies in your web browser to see if that allows you to log in. More information for doing this can be found in our Browser Cache/Cookies section.
  • If you are an incoming student or employee and can log in to myState/myBanner but not Outlook (email), you may have set up your NetPassword before your email access had been added. To resolve this, try performing a resync of your NetPassword:
    1. Go to netpassword.msstate.edu/change
    2. Follow the prompts, then enter in your same NetPassword in both fields once it prompts you to change it.
    3. Once you see the "NetPassword Change Successful" message, wait 5 minutes, then try signing in at outlook.msstate.edu again.

If you tried all the steps above and are still having issues logging in, you can try changing your NetPassword.

If you are unable to change your NetPassword, please submit a Request assistance with your NetPassword ticket or contact the ITS Service Desk.


2.  If you can't get past the Duo/Multi-Factor Authentication screen:

  • Make sure "Mississippi State University" is showing up in the Duo Mobile app on your smartphone. If it is not, you will need to reactivate your phone.
  • Try the Duo Mobile Passcode option using the code from the Duo Mobile app if Duo Push is not working.
  • If using a hardware token, let the code expire, then try another code.
  • If none of the above options are working or you don't have access to your multi-factor device, try generating a bypass code online instead. If this allows you to log in, try reactivating your phone.
  • If you receive a message that says your account is locked, wait one hour, and the lock should expire. You can also call the Service Desk at 662-325-0631 to have your account unlocked.

If you've tried all the steps above and are still having issues getting through the Duo/Multi-Factor authentication screen, please submit a Report an issue with Multi-Factor Authentication ticket or contact the ITS Service Desk.

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Article ID: 1110
Mon 1/22/18 3:49 PM
Tue 3/19/24 8:23 AM

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Request assistance with your NetPassword.