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Services or Offerings?
Request new building network service
  1. Services
  2. Wireless, Network, & Internet Access
  3. Wired Network Access
Request to have a printer queue cleared
  1. Services
  2. Computer & Printer Services
  3. Printing Support
Request for a network printer's (Banner or network) queue be cleared
Hardware Requests
  1. Services
  2. Computer & Printer Services
  3. Computer & Device Support
Network cables and other misc. hardware requests
Report an issue with wireless (WiFi) internet connectivity
  1. Services
  2. Wireless, Network, & Internet Access
  3. Wireless Network Access
Report an issue with connecting to MSU wireless networks on campus. These networks include eduroam, msu3, and msuguest.
Request to have a file/folder restored
  1. Services
  2. File Storage & Servers
  3. I:/J: Drive (User directories)
Request to have a deleted file or folder on a network drive restored
Request to add/remove folder access for a user
  1. Services
  2. File Storage & Servers
  3. I:/J: Drive (User directories)
Request addition/removal of access for I: Drive, J: Drive, P: Drive, or other network drives
Request Printer Setup
  1. Services
  2. Computer & Printer Services
  3. Printing Support
Request for a Banner, network, or local printer be set up
Request assistance with getting your devices set up on wireless (WiFi)
  1. Services
  2. Wireless, Network, & Internet Access
  3. Wireless Network Access
Request help with setting up phones, tablets, gaming systems, TVs, and e-Readers on the MSU wireless network
Get the wireless Guest Password of the day
  1. Services
  2. Wireless, Network, & Internet Access
  3. Wireless Network Access
Retrieve the Guest Password for the msuguest wireless network. This is only available for MSU employees or authorized individuals
Request to have your device removed from quarantine
  1. Services
  2. Information Security
  3. Network Quarantine
Request to have your device removed from quarantine for a non-copyright related issue such as malware and unusual network activity.
Request assistance with Cisco AnyConnect VPN
  1. Services
  2. Software
  3. Cisco AnyConnect VPN Client
Installation of or issues with the Cisco AnyConnect VPN Client (used to connect to the MSU Campus Network) and managing access to VPN groups. Using the VPN is required for working in some MSU systems from off-campus.
Request upgrade of existing system hardware
  1. Services
  2. Computer & Printer Services
  3. Mac/Apple Hardware Support
MSU has a certified Apple Hardware Support Center. Request for a hardware upgrade for an Apple system can be made by students, faculty, and staff. Existing Mac system hardware includes, but is not limited to, RAM(memory), hard drive or solid state drive, monitor, graphics card, and network card.
Request to have your Ethernet wall port enabled after quarantine
  1. Services
  2. Information Security
  3. Network Quarantine
Request access to a specific printer
  1. Services
  2. Computer & Printer Services
  3. Printing Support
Request access to a certain printer or be added to a printing group
Request to add/remove a user or make a change to a departmental VPN
  1. Services
  2. Wireless, Network, & Internet Access
  3. Cisco AnyConnect VPN
Request user management or a configuration change for a departmental VPN