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Services or Offerings?
Hardware Requests
  1. Services
  2. Computer & Printer Services
  3. Computer & Device Support
Network cables and other misc. hardware requests
Request upgrade of existing system hardware
  1. Services
  2. Computer & Printer Services
  3. Mac/Apple Hardware Support
MSU has a certified Apple Hardware Support Center. Request for a hardware upgrade for an Apple system can be made by students, faculty, and staff. Existing Mac system hardware includes, but is not limited to, RAM(memory), hard drive or solid state drive, monitor, graphics card, and network card.
Request evaluation/repair for a hardware issue
  1. Services
  2. Computer & Printer Services
  3. Mac/Apple Hardware Support
MSU has a certified Apple Hardware Support Center. Evaluation/repair for a hardware issue with an Apple computer (Macbook, iMac, etc.) can be requested by Staff, Faculty, and Students.
Pre-Procurement IT Review
  1. Services
  2. Technology Project & Pre-Procurement Requests
ITS reviews all hardware, software, and technical systems over $5,000 prior to their purchase to ensure they comply with the technical and cybersecurity standards of Mississippi State University.
Request maintenance be performed on a computer/device
  1. Services
  2. Computer & Printer Services
  3. Computer & Device Support
Available for MSU-inventoried computers/devices only. Request for general or specific computer maintenance to be performed including Operating System upgrade and hardware evaluation/upgrade.
Request a Firewall Exception
  1. Services
  2. Wireless, Network, & Internet Access
Request to have a firewall exception for a specific URL, IP, or port
Report an issue with Attendance Tracking
  1. Services
  2. Instructional Technology
  3. Attendance Tracking
Report an issue with the classroom Attendance Tracking system
Report an issue with wired internet connectivity
  1. Services
  2. Wireless, Network, & Internet Access
  3. Wired Network Access
Housing IT Fix-It Ticket
  1. Services
  2. Housing & Residence Life
  3. Housing Fix-It Requests
Wireless, Ethernet, Telephone, Cable Television, and Access problems.
Report an issue with printing
  1. Services
  2. Computer & Printer Services
  3. Printing Support
Report an issue with printing to an MSU-inventoried printer
IT Request (CVM)
  1. Services
  2. College of Veterinary Medicine (CVM)
  3. IT (CVM)
IT Support for CVM