Duo: Setting up Duo and managing devices

duo 2fa newphone setup mfa

Setting up Duo

Students, faculty, and staff are automatically enrolled in Duo multi-factor authentication to protect their MSU accounts. Incoming students are not enrolled in Duo until after they have registered for classes. Once enrolled in Duo, when you next log in to an MSU site or service, you will prompted to set up your multi-factor device (Android/iOS smartphone or tablet). Follow the instructions below to set up Duo on your device. If you do not have access to a compatible device, please contact the ITS Service Desk.

Instructions for Setting up Duo (click to expand)

1. Visit an MSU site or service, such as myState, then sign in with your NetID/NetPassword.

2. At the Welcome to Duo prompt, click Next.

3. At the Did you know and the What can you do? prompts, click Next.

4. At the Select an option prompt, click Duo Mobile.

5. Enter your phone number, click Continue, then confirm if it's correct. If adding a tablet, click I have a tablet.

Phone

Tablet

6. Download the Duo Mobile app from the Apple App Store or the Google Play Store, then click Next.

7. Click one of these options to expand instructions based on the device you're using.

I'm using a computer

1. A QR code and further instructions will be displayed on your screen. NOTE: If the camera on your device does not work, you can click Get an activation link instead.

2. On your mobile device, open the Duo Mobile app, then tap Continue.

3. Tap Use QR code. Allow camera access, if prompted.

4. You'll be prompted to scan the QR code. Hold up your device and point the camera at the code on the screen.

5. After scanning the QR code, enter a name for the account, then tap Save. Your MSU Duo account will be added to your Duo Mobile app.

6. Once you see the Mississippi State University entry in the app, click Continue on your computer.

I'm using a phone/tablet

1. On the Open Duo Mobile prompt, tap Continue.

2. Allow the link to open in the Duo Mobile app, if prompted.

3. Enter a name for the account, then tap Save. Your MSU Duo account will be added to your Duo Mobile app.

4. Once you see the Mississippi State University entry in the app, tap Continue in your browser.

You've now successfully activated your MSU Duo account on your device!

Managing Devices in Duo

If you get a new mobile device (phone/tablet) or if you delete/have issues with the Duo Mobile app on your current device, you will need to set it up/reactivate it with your Duo account using the directions below:

1. Access the Duo Device Management portal (click an option below to expand instructions)

I have my old device

1. Go to my.msstate.edu, sign in with your NetID/NetPassword, then click Other options at the Duo prompt.

2. Click Manage devices, then authenticate with Duo.

3. You will now see the Device Management portal.

I don't have my old device or I'm being prompted for a bypass code

1. Go to 2fa.msstate.edu/passcode, then follow the prompts to generate a 24 hour Duo bypass code (make a note of this bypass code).

2. Go to my.msstate.edu, sign in with your NetID/NetPassword, then click Other options at the Duo prompt.

3. Click Manage devices.

4. Click Bypass code.

5. Enter the bypass code you received in step 1, then click Verify.

6. You will now see the Device Management portal.

2. Add or activate a device (click an option below to expand instructions)

I need to add a new device (including a new phone with a new number)

1. In the Device Management portal, click Add a device.

2. Click Duo Mobile.

3. Enter your phone number, click Continue, then confirm if it's correct. If adding a tablet, click I have a tablet.

Phone

Tablet

4. Download the Duo Mobile app from the Apple App Store or the Google Play Store, then click Next.

I need to reactivate an existing device (including a new phone with the same number)

1. In the Device Management portal, locate your existing device, then click the I have a new phone link. NOTE: You will also use this link if you need to reactivate an existing device.

2. Click Get started.

3. Download the Duo Mobile app from the Apple App Store or the Google Play Store, if you don't already have it installed, then click Next.

3. Activate the Duo Mobile app (click an option below to expand instructions)

I'm using a computer to reactivate or add a device

1. A QR code and further instructions will be displayed on your screen. NOTE: If the camera on your device does not work, you can click Get an activation link instead.

2. On your mobile device, open the Duo Mobile app, then tap Add in the top right. NOTE: If this is the first time you've opened the Duo Mobile app on your device, you will tap Continue instead.

3. Tap Use QR code.

4. You'll be prompted to scan the QR code. Hold up your device and point the camera at the code on the screen.

5. After scanning the QR code, enter a name for the account, then tap Save. Your MSU Duo account will be added to your Duo Mobile app.

6. Once you see the Mississippi State University entry in the app, click Continue on your computer.

I'm using a phone/tablet to reactivate or add a device

1. On the Open Duo Mobile prompt, tap Continue.

2. Allow the link to open in the Duo Mobile app, if prompted.

3. Enter a name for the account, then tap Save. Your MSU Duo account will be added to your Duo Mobile app.

4. Once you see the Mississippi State University entry in the app, tap Continue in your browser.

You've now successfully activated your MSU Duo account on your device!

If you have any issues adding your new device to Duo or reactivating a device, please contact the Service Desk at servicedesk@msstate.edu, 662-325-0631, or put in a ticket using the Request assistance with Multi-Factor Authentication service.

100% helpful - 2 reviews

Details

Article ID: 2038

Created

Tue 3/5/24 10:34 AM

Modified

Tue 8/27/24 4:21 PM

Updating...