How to resolve "Your Webex authorization has expired."

Problem:

When trying to use Cisco Webex features in Canvas, you receive the following error message:

"Your webex authorization has expired. Please reauthorize webex."

 

Solution:

The following steps should resolve this error:

1. Access the Cisco Webex link in any of your Canvas courses. Click the Virtual Meetings tab if it doesn't automatically start on that section.

Cisco Webex Link in Canvas

Virtual Meetings tab in Webex

 

2. In the top right, next to Support, click the Log Out button (it should look like a rectangle with an arrow in it).

Webex Sign out button

 

3. Click Sign in with Webex Meetings.

 

4. Enter your netid@msstate.edu email address, if prompted.

5. Enter your NetID, NetPassword, then authenticate with Duo, if prompted.

6. Accept the permissions request, if prompted.

Webex Permissions Request prompt

 

7. You have now reauthorized your Cisco Webex account in Canvas and should be able to create meetings again.

 

Advanced Steps:

If following the steps above does not resolve your issue, you may need to do the following:

1. Log out of Canvas.

2. Clear the cache and cookies in your browser.

3. Close your browser.

4. Open the browser and log back in to Canvas.

5 Try following the steps in the first section again.

 

Please contact the ITS Service Desk if you continue to experience any issues.

Details

Article ID: 1721
Created
Fri 8/14/20 8:11 AM
Modified
Fri 1/8/21 3:00 PM