Removing a Shared Mailbox from Microsoft Outlook on Windows

Note: If you are not running Microsoft Office 3665, please contact your desktop support person and upgrade to the latest version of Microsoft Office.


1.  In Outlook 365, click Mail in the bottom-left corner of the window.

Outlook menu choice 1


Outlook menu choice 2


2. Right-click your email account name in the folders pane on the left side of the window and select Data File Properties from the menu.

Step 1 Right click on


3. Click the Advanced button in the Properties window.

Advanced button click in menu

4. Click the Advanced tab.

Advanced tab for Exchange properties


5. Select the mailbox you would like to remove, and click Remove.

Name of shared mailbox

6. Click Yes to confirm removal.

Confirm removal

7. The account should no longer be in the list of additional mailboxes. Click Apply.

List of additional mailboxes


8.  Click OK.

Clicking OK to go to menu before


The shared mailbox should now be removed from your list of email folders. If it does not disappear right away, restart Outlook. This refreshes the connection to the server.

9.  You have successfully removed the shared mailbox.


Article ID: 1529
Thu 1/17/19 8:07 AM
Fri 2/25/22 3:38 PM