Adding a Shared Mailbox to Microsoft Outlook for Windows

Note: If you are not running Microsoft Office 365, please contact your desktop support person and upgrade to the latest version of Microsoft Office.


1.  In Outlook 365, click Mail in the bottom-left corner of the window.

Outlook 2016 window Mail icon highlighted

alternate task bar with Mail highlighted


2. Right-click your email account name in the folders pane on the left side of the window and select Data File Properties from the menu.

Data file properties for with data file properties highlighted


3. Click the Advanced button in the Properties window.

Properties window click advanced

4. Click the Advanced tab.

Microsoft Exchange window select Advanced


5. Click the Add button to specify a shared mailbox.

Microsoft Exchange window In Mailboxes select add

6. Type the name of the shared mailbox in the Add Mailbox window and click OK.

Add Mailbox window. Type in name of mailbox and click Ok

7. The account now appears in the list of additional mailboxes. Click Apply.

This window shows the additional attached mailbox click apply   

8.  Click OK.

Microsoft Exchange window click OK


The shared mailbox now appears in your list of email folders under its own heading allowing you to view, send, and manage emails for this shared account. If it does not appear right away, restart Outlook. This refreshes the connection to the server.

Window displaying Folder list

9.  You have successfully added the shared mailbox.

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Article ID: 1468
Wed 10/17/18 1:48 PM
Fri 2/25/22 3:37 PM