Request assistance with your NetPassword

Brief Ticket Description

A short description to explain the nature of a ticket.

NetID or MSU ID number

What type of assistance do you need?

Date of Birth

Please choose a method for confirming your identity:

Please Approve the Duo Push we send to your device, after we receive your ticket.

Please provide answers to at least 2 of the following questions:

What is your Classification? (Freshman, Junior, Graduate student, Employee, Affiliate, etc.)

What is your Major or the Name of the Department you work for?

Please provide your declared major. If you are undeclared, put that instead.

What is your Home Phone Number?

Please provide the home phone number or another phone number that is listed for you in Banner.

What is your Home Address?

Please provide the home address that is listed in Banner for you.

Alternate email address at which you can be contacted (non-MSU email)

Provide an alternate email address at which ITS can contact you to request more information and to send confirmation and instructions to once your NetPassword has been reset or your issue has been resolved.

Description

The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.

Please attach a copy of your MSU ID card if you chose that method to confirm your identity above.

Please ONLY attach a copy of an MSU ID card. For security restrictions, we are NOT allowed to receive or retain copies of any other photo ID (driver's license, passport, etc.)

Browse...

Source

Indicates from where a ticket originated, such as via email, phone, or web.

Web

Your name

Your email address

Your phone number

Verification Code

Request assistance with your NetPassword

Other Fields