Administrative Custom Dialing Features

CALL PICKUP - Allows you to answer calls that are directed to other telephones within your call pickup group.

Dial #0. The incoming call will be connected to your telephone.

CALL FORWARDING - Allows you to reroute incoming calls to another local (312, 320, 323, 324, 338, 341, 418, 465,

717, or 769) telephone number.

TO ACTIVATE: Dial #4. You will hear special dial tone. Dial the local number to which the calls are to be forwarded. (To forward to an on-campus number, dial the last 5 digits of the number. To forward to an off-campus local number, dial 9+ the 7 digit telephone number.) You will hear confirmation tones. Hang up. All incoming calls to your number will be forwarded to the number you have programmed.

SPEED CALLING (GROUP LIST)

- Allows you access to a maximum of fifty frequently called telephone numbers (local and long distance) by dialing an abbreviated code instead of the complete number.

NOTE: One station within your speed call group has been designated as

the control station for this feature. ALL ADDITIONS, CHANGES, AND DELETIONS MUST BE PROGRAMMED FROM THE CONTROL STATION.

TO PROGRAM OR CHANGE (From control station only):

1.    Dial *73. You will hear special dial tone.

2.    Dial the two-digit code (00-99) by which the telephone number is to be identified on

your group speed call list.

3.    Dial the telephone number to be stored.

On-Campus - Last 5 digits

Off-Campus Local - 9 + 7 digits.

Long Distance - 9 + 1 + Area Code + 7 digits.

4.    Complete programming by pressing #. You will hear confirmation tones. Hang up.

TO USE (From any station in the speed call group.): Dial * + the two-digit code (00-

49) which was assigned to the telephone number you wish to call. (If the number you are calling is long distance, you will be prompted to input your LDS number.)

TO DELETE (From control station only):

1.    Dial *73. You will hear special dial tone.

2.    Dial the two-digit code (00-49) by which the telephone number is identified on your

group speed call list.

3.    Dial #. You will hear confirmation tones. Hang up.

CONFERENCE CALLS - Departments needing to establish conference calls

for more than three parties must first establish a departmental account with the university’s conference-call service provider. To establish such an account, please contact the ITS Help Desk.

Contact the ITS Help Desk for conference call information.

TO ACTIVATE: Advise the party with whom you are speaking that they will hear continuous ringing until the call is retrieved. LINK. you will hear special dial tone. Dial

#7. You will hear confirmation tone. Hang up. The call is now “parked” against your telephone number. NOTE: While the call is parked you may use your set in the normal manner to make and receive calls.

TO RETRIEVE FROM ANOTHER TELEPHONE: Dial #8. You will hear a confirmation tone. Dial the telephone number the call is parked against (your number). You will be connected tot he original party.

PERMANENT HOLD - Allows you

to put a call on hold and hang up. When you lift your receiver, the held party

TO ACTIVATE - Advise the calling party that you are going to place them on “hold”. LINK. You will hear special dial tone. Dial #9. You will hear confirmation tones. Hang up. The calling party is now on hold.

TO RETRIEVE THE HELD CALL: Pick up your receiver. You will be reconnected to the calling party.

TO PROGRAM: Leave the handset on-hook. Press the AUTO DIAL key. Dial the number you wish to assign to the key. Press the AUTO DIAL key again.