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Services A-Z (235)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

AiM Install / Push

Request AiM Install / Push

AiM Server / Software Upgrade

Request AiM Server / Software Upgrade

AiM User Roles / Modify

Request to have an AiM User modified

AiM User Setup or Deactivation

Request to create a new Aim User or remove an existing user

AiMCAD Setup / Issues

Request work for AiMCAD

AMOS

IBM Amos is a set of statistical analysis tools.

ArcGIS - ENVI

ArcGIS - ENVI 5.4 + IDL

ArcGIS - ERDAS

ArcGIS - ERDAS v.2016

ArcGIS - ESRI

ArcGIS Software - ESRI 10.5.1

Autodesk

Autodesk is provided to student, faculty & staff via educational model for free via a web link on the ITS website. It can also be used on a departmental system for teaching and academic research for free. It is no longer provided for non-academic reasons at no charge.

B

Banner Access Request

Request to add, remove, or change Banner Access.

Banner Email List

Creating and Maintaining Banner Lists

Banner Web Access Request

Request access to myBanner for Faculty and other myBanner functions

Banner Workflow

Request or modify a Banner Workflow

Browser & Virus/Malware Protection Software

Browsers, Browser add-ons, Virus Scanner, and Malware Scanner

Budget System Shortcut Installation

Installation of the Budget system shortcut to your desktop

C

Camtasia

Powerful, yet easy-to-use, Camtasia helps you create professional videos without having to be a video pro. Easily record your on-screen activity or import HD camera video, customize and edit content and share your videos with viewers on nearly any device.

Computer Labs & Printers

For information on computer labs, lab printing, and to report an issue with a computer lab/printer.

CQCS - Report an issue / Request Data Maintenance

Report an issue with a CQCS application or request ITS to run a process against the CQCS database

Create/Modify an eForm

Request to have an eForm created or modified

Create/Modify Automated Attendant

Request to have an automated attendant created or modified for a phone number

D

Departmental Purchases

For contact information on purchasing software packages for your Department.

E

eInstruction

Turning Technologies software for Faculty and Staff.

F

Fiber Optic Maintenance

To request Install/Change/Repair of a fiber optic line.

FileLocker

Filelocker allows you to share files with other people both inside and outside of Mississippi State University. It is a temporary and secure storage system for sharing files and data.

G

Get the wireless Guest Password of the day

Retrieve the Guest Password for the msuguest wireless network. This is only available for MSU employees or authorized individuals

H

Hardware Requests

HRL Printer/Copier Supply Request

To request paper, toner, or misc. copier supplies.

I

Instructor assistance with Canvas

Assistance with adding content, grading, quizzes, etc. and for reporting any problems or issues with Canvas

Instructor assistance with myCourses

For assistance with the grade center, content building, SafeAssign, running reports, copying course content, grouping courses, making courses available, and other items.

Integration Request or Issue

Integration between 3rd Party and Banner

IT Fix-It Ticket

Wireless, Ethernet, Telephone, Cable Television, and Access problems.

IT Request (CVM)

IT Support for CVM

M

Maintenance Fix-It Ticket

Furniture and appliance problems.

Maple

Maple is a powerful interactive computer algebra system.

Mathematica (Wolfram)

Mathematica seamlessly integrates a numeric and symbolic computational engine: graphics systems, and advanced connectivity to other applications.

MATLAB

MATLAB® is a high-level language and interactive environment that enables users to perform computationally intensive tasks.

Microsoft Office for personally-owned computers

Microsoft Office for personally-owned laptop or desktop computers

Microsoft Office for university-owned computers

Request the installation of Microsoft Office on an MSU-inventoried system.

Modify AiM Report / Software Maintenance

Request to modify an existing report or make changes to data in the AiM Database

MoneyMate

MoneyMate is a prepaid spending account which provides a safe and convenient method of payment for food, books, supplies, and many other goods and services both on and off campus.

N

Not finding what you're looking for?

Use this service if you are unable to find what you are looking for using the Knowledge Base, Service Catalog, or by searching

O

Other Third Party Software Systems

Services related to Departmental Purchased Systems not listed Individually

R

Recruit

Request assistance with Recruit

Register for Banner training workshops

Register for a Banner training workshop provided by ITS

Register for other workshops

Other workshop topics include eForms, Dreamweaver, and myCourses

Report a credit/payment card incident

Report a credit/payment card incident

Report a Duplicate Person Entry

Report a duplicate person entry in Banner

Report a printing issue using BullyPrint

Information about BullyPrint services

Report an Information Security incident

Report an Information Security incident.

Report an issue with a computer/device

Available for MSU-inventoried computers/devices only.

Report an issue with a content digital sign

Report an issue with a content digital sign

Report an issue with a data port

Report an issue with a phone line

To report an issue with a phone line, such as buzzing on the line, call forwarding not working, receiving calls from wrong number, etc.

Report an issue with a scheduling panel

Report an issue with a scheduling panel

Report an issue with a Virtual Server

Report an issue with a Virtual Server

Report an issue with Ad Astra

To notify ITS when Ad Astra is not working correctly.

Report an issue with Administrative Banner

Report an issue with Administrative Banner forms, access, reports, etc.

Report an issue with affiliate email

Report an issue accessing or using Exchange email as/for an Affiliate of MSU

Report an issue with an eForm

Report any issues you may have with accessing/using an eForm.

Report an issue with an ID Card

ID Card Issues

Report an issue with Attendance Tracking

Report an issue with the classroom Attendance Tracking system

Report an issue with Blackboard Collaborate Ultra

When having difficulty with Blackboard Collaborate Ultra™.

Report an issue with BullyMail

Report any issues using or configuring student email (BullyMail)

Report an issue with Card/Door Access

Report an issue with card/door access or a card access reader.

Report an issue with Classroom Technology Equipment

Report an issue with Classroom Technology Equipment in an ITS-supported classroom

Report an issue with Concur Travel access

To report an issue with accessing the Concur Travel system

Report an issue with Employee email (Exchange), the Outlook desktop program, or the Outlook Web App

Reporting issues with Employee email (Exchange)

Report an issue with Information Security Training

Report any issues you may encounter with the Information Security Training course.

Report an issue with installed software on a lab computer

Report an issue with an installed software package on a lab computer

Report an issue with logging into a lab computer

Report an issue with logging into a lab computer

Report an issue with myBanner

Report any issues you are having with myBanner

Report an issue with myMedia

Report an issue with the myMedia system

Report an issue with myState

Report any issues you are having with the myState portal (my.msstate.edu) or myState mobile

Report an issue with Phishing/SPAM

Report any issues you may encounter with SPAM email such as excessive emails, suspicious emails, etc.

Report an issue with printing

Report an issue with printing to an MSU-inventoried printer

Report an issue with printing in a computer lab

Report an issue with printing in a computer lab

Report an issue with the I: Drive

Report an issue with connecting to, accessing, or using the I: Drive (HOME directory)

Report an issue with the J: Drive

Report an issue with connecting to, accessing, or using the J: Drive (COMMON directory)

Report an issue with the Q: Drive

Q: Drive issues

Report an issue with Two-Factor Authentication (DUO)

Issues with Two-Factor Authentication

Report an issue with Web Accessible Storage (WAS)

Report an issue with Web access to MSU file storage (I: and J: drives)

Report an issue with wired internet connectivity

Report an issue with wireless (WiFi) internet connectivity

Report an issue with connecting to MSU wireless networks on campus. These networks include eduroam, msu3, and msuguest.

Report another issue with a lab computer

Use this service to report any issues you experience on a lab computer that do not fall under the other, specific services in this category.

Report malware on an MSU-inventoried computer

Reporting if your system is infected with malware (virus, trojan, worm, cryptolocker, etc.)

Request a change in owner/webmaster for a website

Request a change to the owner or webmaster for a university/departmental website.

Request a change of ownership/webmaster for a Student Organization website

To request a change of owner or webmaster for a Student Organization Website.

Request a change to a Mailing List

Request a change to a Mailing list (Banner, Class, and @lists.msstate.edu).

Request a custom workshop

Request to have a custom workshop created

Request a departmental email address

Faculty and Staff are provided with a netid@msstate.edu email address, however you can also have a departmental email alias such as bullybulldog@its.msstate.edu.

Request a Distance Education ID Card

For after you have registered for classes. Please read the next page carefully.

Request a Firewall Exception

Request to have a firewall exception for a specific URL, IP, or port

Request a Mass Email Announcement

Request to have a mass email be sent out to Faculty, Staff, and Students.

Request a new computer/device to be set up

Request to have a new computer/devices set up. Tthis service is available for MSU-inventoried computers/devices only.

Request a new digital sign

Request new digital signage installation

Request a new Mailing List

Request a new mailing list.

Request a one-time report from Banner

To request a specific report be run and emailed back to the client.

Request a quote for new equipment

Request a quote for a new, MSU-inventoried computer, printer, or other piece of equipment

Request a reset/change to a voicemail passcode

Request to reset or change the passcode used to access voicemail

Request a server SSL Certificate

Request to have an SSL certificate generated or updated for a web server.

Request a Student Organization website

To request a Student Organization website.

Request a Two-Factor Authentication Token

Request a 2FA token for authenticating without a mobile device.

Request a Two-Factor Authentication unlock

If the wrong passcode is entered or if a push is cancelled or declined your account can become locked. It can be unlocked with a simple request to the Service Desk.

Request a Two-Factor Replacement Token

Replacement 2FA Fob for authenticating without a Mobile Device.

Request a vulnerability scan

Request a vulnerability scan be performed by our ITS Security and Compliance team

Request access to a specific printer

Request access to a certain printer or be added to a printing group

Request access to a website

Request access to the content management system for an existing web site or to data being collected from a form or application

Request access to Genetec camera/system

Requests for this access must be made through the MSU Police Department. See full service for Contact information.

Request access to Information Security Training

Information Security Traning is MSU's online training for safe computing.

Request access to modify departmental online directory

Request that another user be granted access to modify the departmental online directory. This request must come from a current, authorized individual on behalf of the user that needs the access.

Request access to the Q: Drive

Q: Drive access

Request add, revoke, or modify access to Concur Travel

To request access to, removal of, or modification to access for Concur travel.

Request Adobe Creative Suite, Adobe Acrobat, or other individual Adobe software packages installation

Available for MSU-inventoried systems only. Includes Adobe Acrobat, Illustrator, InDesign, Photoshop, Premier Pro, Dreamweaver, Audition, PageMaker, etc.

Request an Exchange Account Deletion

Request to have an Exchange account deleted or deactivated.

Request an External, Development, or Blueprint course

Requesting non-Banner courses is now done via eForms. Please use the link in this service to be taken to the appropriate eForm.

Request an increase of storage space for a website

Increase storage space for a website.

Request an off-campus employee ID card

Request an off-campus employee ID card

Request an SSL certificate

Request to have an SSL certificate generated or updated for a website or server.

Request assistance installing BullyPrint

Request assistance with installing BullyPrint for printing to for-fee printers on campus

Request assistance with a compromised account

Request assistance if you receive notice or feel that your account is compromised.

Request assistance with a Mailing List

Assistance with how the mailing lists work, how to make changes, and list questions.

Request assistance with adding new Card/Door Access

New card/door access requests should be made to your Building Manager. Use this service if you need additional assistance.

Request assistance with Adding/Managing Two-Factor Authentication Devices

Request assistance with Adding or Managing Two-Factor Authentication devices.

Request assistance with an Exchange Appointment/Calendar

The University also offers calendar services to Faculty & Staff within Outlook / Exchange.

Request assistance with BullyPrint printing charges

Request assistance with BullyPrint printing charges

Request assistance with configuring StopSPAM

Request assistance with setting your StopSPAM filter level, allowing/denying senders, etc.

Request assistance with Enrolling in Two-Factor Authentication

Assistance with enrolling in Duo and the setup of Duo on your device.

Request assistance with Exchange Email Setup on a mobile device (smartphone, tablet, etc.)

Request assistance with setting up your employee email (Exchange account) on a mobile device (phone, tablet, or other)

Request assistance with getting your devices setup on wireless (WiFi)

Request help with setting up phones, tablets, gaming systems, TVs, and e-Readers on the MSU wireless network

Request assistance with Lecture capture

Request assistance with Lecture capture

Request assistance with Mac Mail on macOS (OS X)

Requesting assistance with the setup of Exchange and settings within Mac Mail on MacOS X.

Request assistance with Maroon Alert

Request assistance with Maroon Alert setup and issues

Request assistance with myMedia

For assistance with how to use myMedia.

Request assistance with setting up a Blackboard Collaborate Session

For seeing up a Blackboard Collaborate Ultra™ session.

Request assistance with setting up Attendance Tracking

Request assistance with getting Attendance Tracking set up for your class

Request assistance with Sharing an Exchange Folder

Request assistance with Shared Exchange Folders which allow Faculty & Staff to communicate in a shared location via Outlook/Exchange.

Request assistance with Skype for Business

Request assistance with instant messaging via Skype for Business

Request assistance with the Audience Response system (Clickers)

Request assistance with using, setting up, or troubleshooting the audience response system (clickers)

Request assistance with the VPN

Request assistance with downloading, installing, or connecting via the Cisco AnyConnect VPN client

Request assistance with Web Administration

To assist web admins for MSU websites

Request assistance with your NetID or MSU ID#

Request assistance with your NetID & MSU ID#

Request assistance with your NetPassword

Request assistance with your NetPassword.

Request Banner Data Load

Request upload of Banner data.

Request Banner maintenance or report ran by EIS

Request EIS make data changes in Banner or run a report for your department.

Request BitLocker computer encryption/decryption with MBAM

Encryption software for Windows.

Request BitLocker/MBAM unlock

Unlocking a BitLocker/MBAM Windows system.

Request Budget Access Software and Icon Installation

Budget Software and Icon installation

Request camp and conference door access

Request CQCS Windows Client Installation

Installation of the Cyberscreen & Cyberquery client for DAFVM applications on your desktop

Request CQCS Windows Client Installation

For installation of the Cyberscreen & Cyberquery client on your desktop

Request data be wiped from an MSU-inventoried computer

Request to have the storage drive of an MSU-inventoried computer cleared of all data.

Request Data Port Maintenance

To request an activation, deactivation, install, change, move, repair to a data port.

Request Departmental Main Billing Number Maintenance

Request to create, change or terminate your Departmental Main Billing Number or change your Banner Account Number

Request Departmental Webspace

Request departmental webspace

Request digital signage system account

Request account to manage content on a digital signage display.

Request eForm Maintenance

Request for removal/deletion of an eForm, approval queue changes, status changes, or moving approval to a different individual

Request encryption/decryption via WinMagic

Encrypting your Mac/PC hard drive with WinMagic will increase security in the event that the Mac is stolen or misplaced.

Request for file restore for a website

Request the restoration of a file for a website.

Request for other software installation

Available for MSU-inventoried systems only.

Request information about Canvas

To request information about the implementation of Canvas at MSU.

Request Information Security Consulting services

Request Information Security Consulting services from ITS

Request installation of a Card Access Reader

Request to have a card access reader installed

Request Key Solutions system maintenance

Request system maintenance be performed on Key Solutions application

Request maintenance be performed on a computer/device

Available for MSU-inventoried computers/devices only. Request for general or specific computer maintenance to be performed including Operating System upgrade and hardware evaluation/upgrade.

Request Microsoft Office installation

Available for MSU-inventoried systems only. Includes Access, Excel, Outlook, Word, etc.

Request Modification of Banner Process/Report

Request the modification of a Banner process or report

Request Modification of myBanner Page

Request modification of a myBanner Page

Request modification of myState content

Request modification of content in the myState portal or myState mobile

Request MSU Subdomain

Request a .msstate.edu subdomain.

Request new AiM Functionality / Report

Request new AiM functionality or new Report

Request new Banner functionality

Request new Banner Functionality (new report or Admin Page)

Request new building network service

Request new myBanner Functionality

Request new myBanner functionality

Request new myState functionality

Request new myState functionality

Request new Voicemail Service

Request that new voicemail service be set up for a phone line

Request Non-MSU Domain

Request a qualified, Non-MSU Domain

Request or Revoke Access to CQCS

Request to add, remove or change access to Budget and DAFVM applications

Request or Revoke Access to Key Solutions

Request to add, remove or change access to Key Solutions application

Request PGP Uninstall

PGP is encryption software that ITS no longer provides.

Request Printer Setup

Request for a Banner, network, or local printer be set up

Request Secure Remote Access account (Bomgar)

Request to have a Bomgar account created for secure remote connection to support users or access endpoints.

Request server access

To request access to a server.

Request software installation on a classroom lectern PC

Request software installation on a classroom Lectern PC

Request to add new wireless coverage

Request to have wireless (WiFi) access added in a new area or building where it is not currently available.

Request to Add, Remove, Change, or Disconnect a Phone Line

To get a quote and request phone maintenance.

Request to add/remove a user or make a change to a departmental VPN

Request user management or a configuration change for a departmental VPN

Request to add/remove door manager access

To request door manager access to be added or removed.

Request to add/remove folder access for a user

Request addition/removal of access for I: Drive, J: Drive, P: Drive, or other network drives

Request to add/remove general Door Access

To request general door access.

Request to cancel your workshop registration

Request to cancel your workshop registration

Request to change the Billing Number associated with an LDS number, calling card, or conferencing account

Request to change the billing number currently used for a long distance number, calling card, or conferencing account. Note that an LDS number or Calling Card is only needed for use with the legacy telephone system

Request to change your outgoing (From:) email address

Faculty and Staff can request to change the outgoing (From:) email address to their departmental or friendly email address

Request to create an Exchange Resource

Shared Exchange Resources allow a group or department to have a separate email account to view and reply to emails without using their own email address. This also includes a shared Calendar.

Request to create an Exchange Shared Mailbox

Shared Mailboxes allow Faculty & Staff to communicate in a shared location via Outlook/Exchange.

Request to create/delete a Personal Long Distance Number (LDS)

Request to create or terminate a personal long distance service account.

Request to create/delete Departmental LDS number, travel calling card, or conferencing

Request to establish or delete a departmental long distance service, travel calling card, and conferencing request.Note that an LDS number or Calling Card is only needed for use with the legacy telephone system

Request to have a file/folder restored

Request to have a deleted file or folder on a network drive restored

Request to have a printer queue cleared

Request for a network printer's (Banner or network) queue be cleared

Request to have I: drive/J: drive space increased

Request additional storage space on the I: drive/J: drive

Request to have your device removed from quarantine

Request to modify existing Card/Door Access

Requests to modify card/door access should be made to your Building Manager. Use this service if you need additional assistance.

Request to order new residence hall telephone service

Request to order new residence hall telephone service. Only students currently living in residence halls are eligible for this service.

Request to receive departmental PINNACLE billing statement

Request to receive departmental PINNACLE billing statement

Request to repair existing Card Access Reader

Request to have an existing card reader repaired

Request training on Classroom Technology Equipment

Request training on how to use or troubleshoot the Classroom Technology equipment in ITS-maintained classrooms

Request Vendor VPN Access

Request to give a vendor access to the main campus or departmental VPN

Request Virtual Server Maintenance

Request to create or delete a virtual server account or request an increase in disk space for a virtual server

Request Website Development

Request website development available to ITS web clients.

Request website maintenance

Request website maintenance available to ITS web clients.

Request WinMagic unlock

Unlocking a WinMagic system.

Request wireless access for an event

Request to have special wireless access added or configured for a campus event

Request/modify a hostname (DNS)

Request or modify a hostname or DNS entry

Request/modify a static IP address

Request or modify a static IP address for a computer, printer, or other device

Request/Modify Access to an Exchange Shared Mailbox

Shared Exchange Resources allow a group or department to have a separate email account to view and reply to emails without using their own email address. This also includes a shared Calendar.

Request/Revoke Ad Astra access

Request or revoke Ad Astra access

Request/Revoke Affiliate Access

Request MSU access for those that are affiliated by the University, but are not students nor paid by the University.

Respondus

This is the Instructor side for creating exams and importing into myCourses.

Respondus Lockdown Browser

This is the Student side for digital test proctoring.

S

SAS

SAS is a statistical package with analytical solutions ranging from simple statistics to advanced data mining solutions.

Snagit

Capture anything on your screen with the ultimate screen capture tool. With Snagit’s easy-to-use tools, you can quickly create images and videos. Snagit empowers you to communicate efficiently with visuals that give your ideas clarity and help you explain any subject.

Sophos Antivirus

SPSS

IBM SPSS is a set of statistical analysis tools.

Student assistance with Canvas

Assistance with submitting items (assignments, assessments, blogs, journals), accessing courses, reporting problems, etc.

Student assistance with myCourses

For assistance with submitting items (assignments, assessments, blogs, journals), accessing courses, etc.

Student Clickers

Audience Response System devices.

V

Vendor Access Request

Access request for Vendors

VPN Install

Installation of the VPN Client to link to the MSU Campus Network. Required for working in some systems from off campus.

X

Xtender/Banner Document Management (BDM)

Banner document management

X-Win32

X-Win32 allows users to access and use X applications and display theX environment on their Windows 9x and Windows NT personal computers.