Duo Two-Factor Authentication: Managing Devices

duo two factor 2fa

Managing Devices in Duo

If you get a new mobile device (phone/tablet) or if you delete/have issues with the Duo Mobile app on your current device, you will need to set it up/reactivate it with your Duo account using the directions below:

1. Access the Duo Device Management portal (click an option below to expand instructions)

I have my old device

1. Visit duo.msstate.edu. Log in with your NetID/NetPassword.

2. At the Duo prompt, authenticate as you normally would using a push/passcode with the Duo Mobile app.

3. On your Duo account page, click the Add/Manage Device button under the My Devices section. Authenticate again at the Duo prompt using a push/passcode from the Duo Mobile app.

I don't have my old device

1. Visit 2fa.msstate.edu/passcode, then follow the prompts to generate a 24 hour Duo passcode (make a note of this passcode).

2. Visit duo.msstate.edu. Log in with your NetID/NetPassword.

3. At the Duo prompt, click Enter a Passcode, then enter the passcode you received in step 1. Click Log In.

4. On your Duo account page, click the Add/Manage Device button under the My Devices section. Authenticate again at the Duo prompt using the passcode you received in step 1.

5. On your Duo account page, click the Add/Manage Device button under the My Devices section.

2. Add or activate a device (click an option below to expand instructions)

I need to add a new device (including a new phone with a new number)

1. At the My Settings & Devices screen, click Add another device.

2. Choose the type of device (Phone or Tablet), then click Continue.

3. Enter your phone number, confirm it's correct, then click Continue. If adding a tablet, you'll skip this step.

4. Choose the type of phone or tablet you have (iPhone/iOS, Android, Windows Phone), then click Continue.

I need to reactivate an existing device (including a new phone with the same number)

1. At the My Settings & Devices screen, click Device Options next to your existing device, then click Reactivate Duo Mobile.

2. Choose the type of device (Phone or Tablet), then click Continue.

3. Choose the type of phone or tablet you have (iPhone/iOS, Android, Windows Phone), then click Continue.

3. Activate the Duo Mobile app (click an option below to expand instructions)

I'm using a computer to reactivate or add a device

1. On the Install Duo Mobile page, if you do not already have Duo Mobile installed, you'll need to install it now from the Apple App Store or the Google Play Store.

Duo Mobile app icon

2. Click I have Duo Mobile installed.

3. A QR code and further instructions will be displayed on your screen.

4. On your mobile device, open the Duo Mobile app, then tap on the + icon in the top right.

5. You'll be prompted to scan the QR code. Hold up your device and point the camera at the code on the screen.

NOTE: If your camera on your device does not work, you can can click Email me an activation link instead.

6. After scanning the QR code, your MSU Duo account will be added to your Duo Mobile app. Once you see the Mississippi State University entry in the app, click Continue on your computer.

I'm using a phone/tablet to reactivate or add a device

1. On the Install Duo Mobile page, if you do not already have Duo Mobile installed, you'll need to install it now from the Apple App Store or the Google Play Store.

Duo Mobile app icon

2. Tap I have Duo Mobile installed.

3. A QR code and further instructions will be displayed on your screen. On your mobile device, tap Take me to Duo Mobile instead.

4. Tap Continue.

5. Tap Take me to Duo Mobile.

6. Your mobile device should redirect you to the Duo Mobile app and reactivate/activate your device. Once you see Mississippi State University without any reconnect messages in the Duo Mobile app, tap Continue back in your web browser.

You've now successfully activated your MSU Duo account on your device!

If you run into any issues adding your new device to Duo or reactivating a device, please contact the Service Desk at servicedesk@msstate.edu, 662-325-0631, or put in a ticket using the Request assistance with Two-Factor Authentication service.

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Details

Article ID: 1223

Created

Wed 3/7/18 9:42 AM

Modified

Thu 9/21/23 2:24 PM

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