Popular Services
Use this service if you are unable to find what you are looking for using the Knowledge Base, Service Catalog, or by searching
ITS reviews all hardware, software, and technical systems over $5,000 prior to their purchase to ensure they comply with the technical and cybersecurity standards of Mississippi State University.
Wireless, Ethernet, Telephone, Cable Television, and Access problems.
Retrieve the Guest Password for the msuguest wireless network. This is only available for MSU employees or authorized individuals
Request to have a mass email be sent out to Faculty, Staff, and Students.
Request assistance, report issues, or ask questions regarding Employee email (Microsoft 365), the Outlook desktop application, or the Outlook Web App/Outlook on the Web.
Request or modify a static IP address for a computer, printer, or other device. This includes access for Remote Desktop Access.
Microsoft Office for personally-owned laptop or desktop computers
Request assistance with your NetID & MSU ID#
Request website maintenance available to ITS web clients.
Request to have a firewall exception for a specific URL, IP, or port
Filelocker allows you to share files with other people both inside and outside of Mississippi State University. It is a temporary and secure storage system for sharing files and data.
Assistance with enrolling in multi-factor authentication, adding new devices and reactivating current devices, locked multi-factor accounts, and any other questions or issues with setting up and using multi-factor authentication.
Available for MSU-inventoried computers/devices only. Request for general or specific computer maintenance to be performed including Operating System upgrade and hardware evaluation/upgrade.
To get a quote and request phone maintenance.
To report an issue with a phone line, such as buzzing on the line, call forwarding not working, caller ID not correct, receiving calls from wrong number, etc.
Report an issue with connecting to MSU wireless networks on campus. These networks include eduroam, msu3, and msuguest.
Request to have a new computer/devices set up. This service is available for MSU-inventoried computers/devices only.
Any work that has an ITS component and requires the use of ITS resources for 5 days (40 hours) or more is considered an IT project. All potential IT projects need to have a project request created and submitted to provide ITS with the information necessary to determine the initial size and complexity of the project.
Request access to myBanner for Faculty and other myBanner functions
Available for MSU-inventoried computers/devices only.